The effects of job demands on job stress The moderating effects of job control and procedural justice

Main Article Content

KwangMo Lim
Jinkook Tak

Abstract

The purpose of this study was to examine the effect of job demands on job stress and the moderating effects of job control and procedural justice. Specifically, first, the job demands were divided into quantitative demands and qualitative demands, and relative effects of the two demands on job stress were compared. Second, the moderating effects of job control and procedural justice were tested. Data were collected from 454 employees engaged in various domestic companies. The results showed that both quantitative and qualitative demands had positively significant effects on job stress and qualitative demands had a greater effect on job stress than quantitative demands did. The results of moderating effects showed that job control had a moderating effect on the relationship between quantitative demand and job stress whereas there was no moderating effect of job control on the relationship between qualitative demand and job stress. Also there was a moderating effect of procedural justice on the relationship between quantitative demand and job stress, but contrary to the hypothesis, the relationship was stronger when procedural justice was high. Finally, the academic significance and practical implications of the study, the limitations and future research were discussed.

Metrics

Metrics Loading ...

Article Details

How to Cite
Lim, K., & Tak, J. (2016). The effects of job demands on job stress: The moderating effects of job control and procedural justice. Korean Journal of Industrial and Organizational Psychology, 29(2), 61–83. https://doi.org/10.24230/kjiop.v29i2.61-83
Section
Empirical Articles

References

강병서, 김계수 (2005). 사회과학 통계분석 한글 SPSS 12K. 서울: 데이터 솔루션.

김도영, 유태용 (2002). 성격의 5요인과 조직에서의 맥락수행간의 관계. 한국심리학회지: 산업 및 조직, 15(2), 1-24.

김민정 (2002). 필리핀 농촌마을의 권력관계와 성차, 그리고 모성. 박사학위논문, 서울대학교 대학원.

김성은 (2014). 상사의 비인격적 감독이 정서적 소진을 통해 조직 냉소주의에 미치는 영향. 석사학위논문, 고려대학교 대학원.

김소영, 김진숙 (2014). 가정환경 위험요인과 정서조절이 아동기 문제행동에 미치는 영향: 사회적 지지의 조절된 매개효과 검증. 상담학연구, 15(3), 1257-1276.

김정심 (2012). 카지노 관리자의 비인격적 감독이 딜러의 직장 내 일탈행동에 미치는 영향. 석사학위논문, 경기대학교 관광전문대학원.

김주석, 이형권. (2012). 조절적합메시지가 소비자반응에 미치는 영향: 조절초점의 매개된 조절효과. 한국광고홍보학보, 14(4), 141-176.

뉴스한국 (2010). 직장인 63%, “언어 폭력 당한 경험 있다”. http://www.newshankuk.com/news/content.asp?news_idx=2010113010172045942 에서 2014, 10, 10 자료 얻음.

박계홍, 최영근 (2012). 비인격적 감독과 부하의 조직행동 간의 관계에서 조직지원인식의 조절효과 탐색. 인적자원개발연구, 15(1), 127-151.

박광배 (2000). 다변량분석. 서울: 학지사.

박성수 (2014). 경찰조직 구성원간의 침묵이 이직의도에 미치는 영향. 한국경찰연구, 13(3), 81-108.

박원우, 김미숙, 정상명, 허규만 (2007). 동일방법편의(Common Method Bias)의 원인과 해결방안. 인사·조직연구, 15(1), 89-133.

박희태, 손승연, 윤석화 (2014). 상사의 비인격적인 행동 유형과 구성원의 과업성과. 인적자원관리연구, 21(3), 21-46.

배병렬 (2007). Amos 7에 의한 구조방정식 모델링. 서울: 도서출판 청람.

신규희, 이종학, 이수범 (2012). 호텔·외식업체 종사원의 조직침묵이 직무만족과 조직몰입에 미치는 영향. 호텔경영학연구, 21(4), 133-152.

이경근, 조용현 (2013). 상사의 비인격적 감독이 조직시민행동과 이직의도에 미치는 영향. 조직과 인사관리연구, 37(4), 65-92.

이영석, 오동근, 서용원 (2004). 회사신뢰 및 상사신뢰의 결정요인. 한국심리학회지: 산업 및 조직, 17(2), 147-186.

임창현 (2012). 상사의 비인격적 감독 행동이 조직 효과성에 미치는 영향. 박사학위논문, 중앙대학교 대학원.

장 미 (2012). 상사의 리더십과 절차공정성의 부재가 종업원 침묵에 미치는 영향. 석사학위논문, 고려대학교 대학원.

정고은 (2014). 개인 팀 가치적합이 발언행동에 미치는 영향. 석사학위논문, 고려대학교 대학원.

정소담 (2013, 8, 19). 전문가 3人 기업의 위기관리를 말하다. 노컷뉴스. http://www.nocutnews.co.kr/news/1086050 에서 2014, 11, 10 자료 얻음.

정현선 (2012). 종업원 침묵; 발언과 침묵 행동의 변별성 검증 및 방어적, 체념적 침묵행동의 전염. 박사학위논문, 고려대학교 대학원.

정현선, 하헌경, 박동건 (2010). 조직침묵이 이 직의도에 미치는 영향: 조직냉소주의를 통한 자기효능감의 매개된 조절효과. 한국심리학회지: 산업 및 조직, 23(1), 89-104.

조 가, Zhao, J (2012). 상사의 비인격적 감독과 부하의 조직침묵간의 관계에 대한 연구. 석사학위논문, 세종대학교 대학원.

조아름 (2014). 침묵동기에 대한 고찰: 종업원 침묵행동과 상사지원인식, 절차공정성인식 및 친교욕구의 관계에서 침묵동기의 매개효과. 석사학위논문, 광운대학교 대학원.

하헌경 (2009). 조직 침묵이 이직 의도에 미치는 영향. 석사학위논문, 고려대학교 대학원.

한주원 (2009). 비인격적 감독의 선행요인과 비인격적 감독이 부하의 조직시민행동과 저항에 미치는 영향에 관한 연구. 박사학위논문, 서강대학교 대학원.

한지현, 유태용 (2005). 상사의 정서지능이 부하의 태도와 상사 과업수행에 미치는 영향. 한국심리학회지: 산업 및 조직, 18(1), 177-199.

홍영옥 (2014). 호텔기업 상사의 비인격적 감독이 조직침묵에 미치는 영향. 박사학위논문, 세종대학교 대학원.

Ambrosio, A. L., & Sheehan, E. P. (1990). Factor analysis of the just world scale. The Journal of Social Psychology, 130(3), 413-415. DOI: https://doi.org/10.1080/00224545.1990.9924600

Arvey, R. D., & Ivancevich, J. M. (1980). Punishment in organizations: A review, propositions, and research suggestions. Academy of Management Review, 5(1), 123-132. DOI: https://doi.org/10.5465/amr.1980.4288937

Aryee, S., Sun, L. Y., Chen, Z. X. G., & Debrah, Y. A. (2008). Abusive supervision and contextual performance: The mediating role of emotional exhaustion and the moderating role of work unit structure. Management and Organization Review, 4(3), 393-411. DOI: https://doi.org/10.1111/j.1740-8784.2008.00118.x

Ashforth, B. E. (1994). Petty tyranny in organizations. Human Relations, 47(7), 755-778. DOI: https://doi.org/10.1177/001872679404700701

Ashforth, B. E. (1997). Petty tyranny in organizations: A preliminary examination of antecedents and consequences. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 14(2), 126-140. DOI: https://doi.org/10.1111/j.1936-4490.1997.tb00124.x

Barsky, A., & Kaplan, S. A. (2007). If you feel bad, it's unfair: a quantitative synthesis of affect and organizational justice perceptions. Journal of applied psychology, 92(1), 286. DOI: https://doi.org/10.1037/0021-9010.92.1.286

Beer, M., & Eisenstat, R. (2000). The silent killers of strategy implementation and learning. Sloan Management Review, 41, 29-40.

Brinsfield, C. T., Edwards, M. S., & Greenberg, J. (2009). Voice and silence in organizations: Historical review and current conceptualizations. J. Greenberg & M. S. Edwards(Eds), voice and silence in organizations. UK: Emerald Group Publishing.

Butler Jr, J. K., & Cantrell, R. S. (1984). A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates. Psychological reports, 55(1), 19-28. DOI: https://doi.org/10.2466/pr0.1984.55.1.19

Conger, J. A. (1998). The dark side of leadership. Leading organizations: Perspectives for a new era, 250-260.

De Vries, M. F. K., & Miller, D. (1986). Personality, culture, and organization. Academy of Management Review, 11(2), 266-279. DOI: https://doi.org/10.5465/amr.1986.4282917

Dean, J. W., Brandes, P., & Dharwadkar, R. (1998). Organizational cynicism. Academy of Management Review, 23(2), 341-352. DOI: https://doi.org/10.5465/amr.1998.533230

Duffy, M. K., Ganster, D. C., & Pagon, M. (1998). Social undermining in the workplace. Academy of management Journal, 45(2), 331- 351.

Dyne, L. V., Ang, S., & Botero, I. C. (2003). Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs. Journal of Management Studies, 40(6), 1359-1392. DOI: https://doi.org/10.1111/1467-6486.00384

Edwards, M. S., Ashkanasy, N. M., & Gardner, J. (2009). Deciding to speak up or to remain silent following observed wrongdoing: The role of discrete emotions and climate of silence. In Greenberg, J. and Edwards, M. (Ed.), Voice and Silence in Organizations (pp.83-109). Bingley, UK: Emerald Group Publishing.

Einarsen, S., & Raknes, B. I. (1997). Harassment in the workplace and the victimization of men. Violence and victims, 12(3), 247-263. DOI: https://doi.org/10.1891/0886-6708.12.3.247

Einarsen, S., Aasland, M. S., & Skogstad, A. (2007). Destructive leadership behaviour: A definition and conceptual model. The Leadership Quarterly, 18(3), 207-216. DOI: https://doi.org/10.1016/j.leaqua.2007.03.002

Einarsen, S., Hoel, H., & Cooper, C. (2003). Bullying and emotional abuse in the workplace: International perspectives in research and practice, NY: Tayler & Francis Group. DOI: https://doi.org/10.4324/9780203278734

Ellis, J. B., Van Dyne, L., Greenberg, J., & Edwards, M. (2009). Voice and silence as observer reactions to defensive voice: Predictions based on communication competence theory. Voice and silence in organizations, 37-61.

Epstein, S., Lipson, A., Holstein, C., & Huh, E. (1992). Irrational reactions to negative outcomes: Evidence for two conceptual systems. Journal of Personality and Social Psychology, 62, 328-339. DOI: https://doi.org/10.1037/0022-3514.62.2.328

Folger, R., & Skarlicki, D. P. (1998). A popcorn metaphor for employee aggression. In R. W. Griffin, A. M. O’Leary-Kelly, & J. M. Collons(Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (pp. 43-81). Stanford, CT: Elsevier Science/JAI Press.

Grant, A. M., Gino, F., & Hofmann, D. A. (2011). Reversing the extraverted leadership advantage: The role of employee proactivity. Academy of Management Journal, 54(3), 528-550. DOI: https://doi.org/10.5465/amj.2011.61968043

Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3), 463-488. DOI: https://doi.org/10.1177/014920630002600305

Harvey, P., Stoner, J., Hochwarter, W., & Kacmar, C. (2007). Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomes. The Leadership Quarterly, 18(3), 264-280. DOI: https://doi.org/10.1016/j.leaqua.2007.03.008

Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach: Guilford Press.

Hershcovis, M. S., & Barling, J. (2007). 16 Towards a relational model of workplace aggression. In C. L. Cooper, J. Langan-Fox, & R. J. Klimoski(Eds.), Research companion to the dysfunctional workplace: Management challenges and symptoms(pp. 268). Edward Elgar Publishing.

Hinkin, T. R., & Bruce Tracey, J. (2000). The cost of turnover: putting a price on the learning curve. The Cornell Hotel and Restaurant Administration Quarterly, 41(3), 14-14. DOI: https://doi.org/10.1177/001088040004100313

Hoel, H., Rayner, C., & Cooper, C. L. (1999). Workplace bullying: John Wiley & Sons Ltd.

House, R. J., Hanges, P. J., Javidan, M., Dorfman, P. W., & Gupta, V. (2004). Culture, leadership, and organizations: The GLOBE study of 62 societies: Sage publications.

Jackson, J. M., & Latané, B. (1981). All alone in front of all those people: Stage fright as a function of number and type of co-performers and audience. Journal of Personality and Social Psychology, 40(1), 73. DOI: https://doi.org/10.1037/0022-3514.40.1.73

Jensen, M. C., & Meckling, W. H. (1979). Rights and production functions: An application to labor-managed firms and codetermination. Journal of business, 469-506. DOI: https://doi.org/10.1086/296060

Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of management journal, 33(4), 692-724.

Keashly, L., Hunter, S., & Harvey, S. (1997). Abusive interaction and role state stressors: Relative impact on student residence assistant stress and work attitudes. Work & Stress, 11(2), 175-185. DOI: https://doi.org/10.1080/02678379708256833

Keashly, L., Trott, V., & MacLean, L. M. (1994). Abusive behavior in the workplace: A preliminary investigation. Violence and victims, 9(4), 341-357. DOI: https://doi.org/10.1891/0886-6708.9.4.341

Kelloway, E. K., Mullen, J., & Francis, L. (2006). Divergent effects of transformational and passive leadership on employee safety. Journal of Occupational Health Psychology, 11(1), 76. DOI: https://doi.org/10.1037/1076-8998.11.1.76

Korsgaard, M. A., Meglino, B. M., & Lester, S. W. (1997). Beyond helping: Do other-oriented values have broader implications in organizations? Journal of applied psychology, 82(1), 160. DOI: https://doi.org/10.1037/0021-9010.82.1.160

Latane, B., Williams, K., & Harkins, S. (1979). Many hands make light the work: The causes and consequences of social loafing. Journal of Personality and Social Psychology, 37(6), 822. DOI: https://doi.org/10.1037/0022-3514.37.6.822

Levinson, H. (1965). Reciprocation: the relationship between man and organization. Administrative Science Quarterly, 370-390. DOI: https://doi.org/10.2307/2391032

Lindsay, W. R., Michie, A. M., Steptoe, L., Moore, F., & Haut, F. (2011). Comparing offenders against women and offenders against children on treatment outcome in offenders with intellectual disability. Journal of Applied Research in Intellectual Disabilities, 24(4), 361-369. DOI: https://doi.org/10.1111/j.1468-3148.2010.00615.x

Miller, D. T., & Ross, M. (1975). Self-serving biasa in the attribution of casualty: facts or fiction? psychological Bulletin, 82, 313-325. DOI: https://doi.org/10.1037/h0076486

Milliken, F. J., & Morrison, E. W. (2003). Shades of silence: Emerging themes and future directions for research on silence in organizations. Journal of Management Studies, 40(6), 1563-1568. DOI: https://doi.org/10.1111/1467-6486.00391

Milliken, F. J., Morrison, E. W., & Hewlin, P. F. (2003). An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why*. Journal of management studies, 40(6), 1453-1476. DOI: https://doi.org/10.1111/1467-6486.00387

Mintzberg, H., & Waters, J. A. (1985). Of strategies, deliberate and emergent. Strategic management journal, 6(3), 257-272. DOI: https://doi.org/10.1002/smj.4250060306

Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706-725. DOI: https://doi.org/10.5465/amr.2000.3707697

Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extrarole efforts to initiate workplace change. Academy of Management Journal, 42(4), 403-419.

Mossholder, K. W., Bennett, N., Kemery, E. R., & Wesolowski, M. A. (1998). Relationships between bases of power and work reactions: The mediational role of procedural justice. Journal of Management, 24(4), 533-552. DOI: https://doi.org/10.1177/014920639802400404

Namie, G., & Namie, R. (2009). US Workplace bullying: Some basic considerations and consultation interventions. Consulting Psychology Journal: Practice and Research, 61(3), 202. DOI: https://doi.org/10.1037/a0016670

Neuman, J. H., & Baron, R. A. (1998). Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24(3), 391-419. DOI: https://doi.org/10.1177/014920639802400305

Özler, D. E., & Atalay, C. G. (2011). A research to determine the relationship between organizational cynicism and burnout levels of employees in health sector. Business and Management Review, 1(4), 26-38.

Pfeffer, J. (1981). Power in organizations: Pitman Marshfield, MA.

Pinder, C. C., & Harlos, K. P. (2001). Employee silence: quiescence and acquiescence as responses to perceived injustice. Research in personnel and human resources management, 20, 331-369. DOI: https://doi.org/10.1016/S0742-7301(01)20007-3

Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544. DOI: https://doi.org/10.1177/014920638601200408

Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of applied psychology, 88(5), 879. DOI: https://doi.org/10.1037/0021-9010.88.5.879

Rabinovich, A., Morton, T. A., Crook, M., & Travers, C. (2012). Let another praise you? The effects of source and attributional content on responses to group‐directed praise. British Journal of Social Psychology, 51(4), 753-761. DOI: https://doi.org/10.1111/j.2044-8309.2011.02093.x

Richman, J. A., Flaherty, J. A., Rospenda, K. M., & Christensen, M. L. (1992). Mental health consequences and correlates of reported medical student abuse. Jama, 267(5), 692-694. DOI: https://doi.org/10.1001/jama.1992.03480050096032

Rospenda, K. M., Richman, J. A., & Shannon, C. A. (2006). Patterns of workplace harassment, gender, and use of services: An update. Journal of Occupational Health Psychology, 11(4), 379. DOI: https://doi.org/10.1037/1076-8998.11.4.379

Schat, A. C., Frone, M. R., & Kelloway, E. K. (2006). Prevalence of Workplace Aggression in the US Workforce: Findings From a National Study. Handbook of workplace violence. CA, US: Sage publications, Inc.

Schat, A., Desmarais, S., & Kelloway, E. (2006). Exposure to workplace aggression from multiple sources: Validation of a measure and test of a model. Unpublished manuscript, McMaster University, Hamilton, Canada.

Schaubroeck, J., & Merritt, D. E. (1997). Divergent effects of job control on coping with work stressors: The key role of self-efficacy. Academy of Management Journal, 40(3), 738-754.

Schermerhorn Jr, J., Hunt, J., & Osborn, R. (1997). Conflict and negotiation. Organization Behavior, 377-398.

Schlenker, B. R., & Weigold, M. F. (1989). Goals and the self-identification process: Constructing desired identities. In P. Lawrence (Ed). Goal concepts in personality and social psychology (pp. 243-290). NJ: Lawrence Eribaum Associates.

Schlenker, B. R., Weigold, M. E., & Hallam, J. R. (1990). Self-serving attributions in social context: effects of self-esteem and social pressure. Journal of Personality and Social Psychology, 58(5), 855-863. DOI: https://doi.org/10.1037/0022-3514.58.5.855

Shoss, M. K., Eisenberger, R., Restubog, S. L. D., & Zagenczyk, T. J. (2013). Blaming the organization for abusive supervision: The roles of perceived organizational support and supervisor's organizational embodiment. Journal of applied psychology, 98(1), 158. DOI: https://doi.org/10.1037/a0030687

Sulea, C., Virga, D., Maricutoiu, L. P., Schaufeli, W., Dumitru, C. Z., & Sava, F. A. (2012). Work engagement as mediator between job characteristics and positive and negative extra-role behaviors. Career Development International, 17(3), 188-207. DOI: https://doi.org/10.1108/13620431211241054

Tepper, B. J. (2000). Consequences of abusive supervision. Academy of management journal, 43(2), 178-190.

Tepper, B. J. (2007). Abusive supervision in work organizations: Review, synthesis, and research agenda. Journal of Management, 33(3), 261-289. DOI: https://doi.org/10.1177/0149206307300812

Tepper, B. J., Duffy, M. K., Henle, C. A., & Lambert, L. S. (2006). Procedural injustice, victim precipitation, and abusive supervision. Personnel Psychology, 59(1), 101-123. DOI: https://doi.org/10.1111/j.1744-6570.2006.00725.x

Terwel, B. W., Harinck, F., Ellemers, N., & Daamen, D. D. (2010). Voice in political decision-making: the effect of group voice on perceived trustworthiness of decision makers and subsequent acceptance of decisions. Journal of Experimental Psychology: Applied, 16(2), 173.

Van Rompay, T. J., De Vries, P. W., & Van Venrooij, X. G. (2010). More than Words: On the Importance of Picture-Text Congruence in the Online Environment. Journal of Interactive Marketing, 24(1), 22-30. DOI: https://doi.org/10.1016/j.intmar.2009.10.003

Weber, M. (1978). Basic sociological terms. Economy and society, 1, 3-62.

Yukl, G. A. (1994). Leadership in organizations: Pearson education india.

Yukl, G., & Falbe, C. M. (1991). Importance of different power sources in downward and lateral relations. Journal of applied psychology, 76(3), 416. DOI: https://doi.org/10.1037/0021-9010.76.3.416

Zapf, D., Einarsen, S., Hoel, H., & Vartia, M. (2003). Findings on Bullying in the Workplace. Bullying and emotional abuse in the workplace: International perspectives in research and practice. London: Taylor and Francis.

Zellars, K. L., Tepper, B. J., & Duffy, M. K. (2002). Abusive supervision and subordinates' organizational citizenship behavior. Journal of applied psychology, 87(6), 1068. DOI: https://doi.org/10.1037/0021-9010.87.6.1068

Zimbardo, P. G., Keough, K. A., & Boyd, J. N. (1997). Present time perspective as a predictor of risky driving. Personality and Individual Differences, 23(6), 1007-1023. DOI: https://doi.org/10.1016/S0191-8869(97)00113-X

Most read articles by the same author(s)

<< < 1 2 3 > >>