The effect of authentic leadership on constructive voice The mediating role of psychological ownership

Main Article Content

GoDoh Kim
Jinkook Tak


The purpose of this study was to examine the effectiveness of authentic leadership on constructive voice. Especially, this study focused on not only investigating the mediating role of psychological ownership on the relationship between authentic leadership and constructive voice. Data were collected from 285 korean employees who were working in various organizations through online survey. The results of this study showed that authentic leadership was positively related to psychological ownership and constructive voice. And the effect of authentic leadership on constructive voice was fully mediated by the psychological ownership. The implications, limitations of this study and directions for future research were discussed on the basis of the results.


Metrics Loading ...

Article Details

How to Cite
Kim, G., & Tak, J. (2016). The effect of authentic leadership on constructive voice: The mediating role of psychological ownership. Korean Journal of Industrial and Organizational Psychology, 29(2), 85–105.
Empirical Articles


권동균, 김명소, 한영석 (2015). 상사에 대한 정서노동이 직무탈진과 직무열의에미치는 영향. 한국심리학회지: 산업 및 조직, 28 (3), 457-480.

김문숙, 김예실, 이순묵 (2014). 정서노동과 직무관련 변수들 간 관계. 한국심리학회지: 산업 및 조직, 27(4), 683-720.

김유선 (2012). MBI-GS 타당도 연구: Inefficacy 척도의 적용. 호서대학교 일반대학원 석사학위논문.

김은정, 유태용 (2004). 외식 서비스업 종사자의 직무관련변인과 성격특성이 이직의도에 미치는 영향. 한국심리학회지: 산업 및 조직, 17(3), 355-373.

노언경, 홍세희 (2012). 청소년의 컴퓨터사용 목적에 따른 잠재프로파일분류 및 관련변인들의 영향력 검증. 한국청소년연구, 23 (3), 51-76.

박건우, 김명소, 한영석 (2014). 상사에 대한 정서노동의 예측변인 탐색 및직무소진과의 관계모형 검증. 한국심리학회지: 산업 및 조직, 27(1), 267-290.

신강현 (2003). 일반직 종사자를 위한 직무 소진 척도(MBI-GS)에 대한 타당화 연구. 한국심리학회지: 산업 및 조직, 16(3), 1-17.

양경욱, 윤세준, & 채연주. (2016). 감정노동의 사람 중심적 접근. 대한경영학회지, 29, 1435-1459.

윤다혜 (2016, 8, 23) 직장 내 최악의 상사 1위는. 뉴스토마토. ReadNews.aspx?no=683254에서 검색

이 랑, 김완석, 신강현 (2006). 직무탈진과 직무열의의 요구-자원 모델에서 정서노동전략의 역할: 콜센터 상담원을 대상으로. 한국심리학회지: 산업 및 조직, 19(4), 573- 596.

이소아 (2015, 3, 16) 직장인이 일 말고 피로한 이유는?. 중앙일보. article/17362387 에서 검색

이영석, 오동근, 서용원 (2004). 회사신뢰 및 상사신뢰의 결정요인. 한국심리학회지: 산업 및 조직, 17(2), 147-186.

장재규, 김학수 (2016). 표면행동, 감정소진, 이직의도 간의 관계: 리더-부하 교환관계의 조절된 매개효과. 대한경영학회지, 29(7), 1129-1150.

정선화, 탁진국 (2013). 리더의 임파워링 행동이 혁신행동과 직무열의에 미치는 영향: 상사신뢰 및 학습조직의 조절효과. 한국심리학회지: 산업 및 조직, 26(4), 533-553.

정윤선, 양명희 (2014). 우리나라 고등학생의 자기조절 학습유형 탐색. 한국심리학회지: 학교, 11(3), 499-518.

최창환, 김태구, 이승곤 (2013). 호텔접점직원의 고객관련 사회적 스트레스 요인, 감정부조화, 감정고갈과 고객지향성의 구조적 관계. 호텔경영학연구, 22(6), 309-330.

최현주, 조민회 (2014). 자기결정성이론에 따른 학습동기변화의 잠재프로파일 분류 및 영향요인 검증. 한국심리학회지: 학교, 11(1), 253-274.

Allen, J. A., Pugh, S. D., Grandey, A. A., & Groth, M. (2010). Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship. Human Performance, 23(2), 101- 115. DOI:

Barger, P. B., & Grandey, A. A. (2006). Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of management journal, 49(6), 1229-1238. DOI:

Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of vocational behavior, 60(1), 17-39. DOI:

Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of occupational health psychology, 7(1), 57. DOI:

Brown, T. J., Mowen, J. C., Donavan, D. T., & Licata, J. W. (2002). The customer orientation of service workers: Personality trait effects on self-and supervisor performance ratings. Journal of Marketing Research, 39(1), 110-119. DOI:

Burke, C. S., Sims, D. E., Lazzara, E. H., & Salas, E. (2007). Trust in leadership: A multi-level review and integration. The Leadership Quarterly, 18(6), 606-632. DOI:

Carlson, D., Ferguson, M., Hunter, E., & Whitten, D. (2012). Abusive supervision and work–family conflict: The path through emotional labor and burnout. The Leadership Quarterly, 23(5), 849-859. DOI:

Chi, N. W., Grandey, A. A., Diamond, J. A., & Krimmel, K. R. (2011). Want a tip? Service performance as a function of emotion regulation and extraversion. Journal of Applied Psychology, 96(6), 1337. DOI:

Diefendorff, J. M., Richard, E. M., & Croyle, M. H. (2006). Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions. Journal of Occupational and Organizational Psychology, 79(2), 273-298. DOI:

Donovan, D. T., Brown, T. J., & Mowen, J. C. (2004). Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors. Journal of marketing, 68(1), 128-146. DOI:

Dormann, C., & Zapf, D. (2004). Customer-related social stressors and burnout. Journal of occupational health psychology, 9(1), 61. DOI:

Erickson, R, J., & Wharton, A, S. (1997). Inauthenticity and depression assessing the consequences of interactive service work. Work and occupations, 24(2), 188-213. DOI:

Gabriel, A. S., Daniels, M. A., Diefendorff, J. M., & Greguras, G. J. (2015). Emotional labor actors: A latent profile analysis of emotional labor strategies. Journal of Applied Psychology, 100(3), 863. DOI:

Gardner, W. L., Fischer, D., & Hunt, J. G. J. (2009). Emotional labor and leadership: A threat to authenticity?. The Leadership Quarterly, 20(3), 466-482. DOI:

Goodwin, R. E., Groth, M., & Frenkel, S. J. (2011). Relationships between emotional labor, job performance, and turnover. Journal of Vocational Behavior, 79(2), 538-548. DOI:

Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of occupational health psychology, 5(1), 95. DOI:

Grandey, A. A. (2003). When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of management Journal, 46(1), 86-96.

Grandey, A. A., Fisk, G. M., & Steiner, D. D. (2005). Must" service with a smile" be stressful? The moderating role of personal control for American and French employees. Journal of Applied Psychology, 90(5), 893. DOI:

Grandey, A. A., Kern, J. H., & Frone, M. R. (2007). Verbal abuse from outsiders versus insiders: comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of occupational health psychology, 12(1), 63. DOI:

Grandey, A., Diefendorff, J., & Rupp, D. E. (Eds.). (2013). Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. Routledge. DOI:

Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American journal of sociology, 551-575. DOI:

Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: a meta-analysis of three decades of research. Journal of occupational health psychology, 16(3), 361. DOI:

Humphrey, R. H. (2012). How do leaders use emotional labor?. Journal of Organizational Behavior, 33(5), 740-744. DOI:

Jackson, S. E., & Maslach, C. (1982). After‐effects of job‐related stress: Families as victims. Journal of organizational behavior, 3(1), 63-77. DOI:

Keltner, D., & Haidt, J. (2001). Social functions of emotions at four levels of analysis. Cognition & Emotion, 13(5), 505-521. DOI:

Kruml, S. M., & Geddes, D. (2000). Exploring the dimensions of emotional labor the heart of Hochschild’s work. Management communication quarterly, 14(1), 8-49. DOI:

Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of applied Psychology, 81(2), 123. DOI:

Liu, Y., Prati, L. M., Perrewe, P. L., & Ferris, G. R. (2008). The relationship between emotional resources and emotional labor: An exploratory study. Journal of Applied Social Psychology, 38(10), 2410-2439. DOI:

Marsh, H. W., Lüdtke, O., Trautwein, U., & Morin, A. J. (2009). Classical latent profile analysis of academic self-concept dimensions: Synergy of person-and variable-centered approaches to theoretical models of self- concept. Structural Equation Modeling, 16(2), 191-225. DOI:

Maslach, C., Jackson, S. E., & Leiter, M. P. (1997). Maslach burnout inventory. Evaluating stress: A book of resources, 3, 191-218.

Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual review of psychology, 52(1), 397-422. DOI:

McCrae, J. S., Chapman, M. V., & Christ, S. L. (2006). Profile of children investigated for sexual abuse: association with psychopathology symptoms and services. American Journal of Orthopsychiatry, 76(4), 468. DOI:

Merz, E. L., & Roesch, S. C. (2011). A latent profile analysis of the Five Factor Model of personality: modeling trait interactions. Personality and individual differences, 51(8), 915-919. DOI:

Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of management review, 21(4), 986-1010. DOI:

Muthén, B. (2004). Latent variable analysis. The Sage handbook of quantitative methodology for the social sciences. Thousand Oaks, CA: Sage Publications, 345-68.

Muthén, B., & Muthén, L. K. (2000). Intergrating person centered and variable centered analyses: Growth mixture modeling with latent trajectory classes. Alcoholism. Clinical and experimental research, 24(6), 882-891. DOI:

Roberts, K. H., & O'reilly, C. A. (1974). Failures in upward communication in organizations: Three possible culprits. Academy of Management Journal, 17(2), 205-215.

Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study. Journal of organizational Behavior, 25(3), 293-315. DOI:

Sloan, M. M. (2004). The effects of occupational characteristics on the experience and expression of anger in the workplace. Work and Occupations, 31(1), 38-72. DOI:

Tepper, B. J. (2000). Consequences of abusive supervision. Academy of management journal, 43(2), 178-190.

Trougakos, J. P., Jackson, C. L., & Beal, D. J. (2011). Service without a smile: comparing the consequences of neutral and positive display rules. Journal of Applied Psychology, 96(2), 350. DOI:

Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of management Journal, 37(4), 765-802.

Wang, M., & Hanges, P. J. (2011). Latent class procedures: Applications to organizational research. Organizational Research Methods, 14(1), 24-31. DOI:

Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research on Organizational Behavior, 18, 1-74

Wharton, A. S., & Erickson, R. I. (1993). Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles. Academy of management Review, 18(3), 457-486. DOI:

Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of applied psychology, 83(3), 486. DOI:

Most read articles by the same author(s)

1 2 3 > >>