Main Article Content
This study investigated the conflict transformation pattern and the mediating role of emotions in nurse-physician conflicts. Nurses experience relatively heavier amount of relationship conflict compared to physicians. Relationship conflicts are known to have adverse effects on team satisfaction and team performance. Using a five-day diary study, data was collected from nurses in large hospitals. The respondents selected the physicians with the most frequent interaction, and answered questionnaires regarding that specific interaction while most existing studies used the information elicited from the interaction with the most conflicts. Several HLM analyses on conflicts scales showed that there were conflict transformation from task conflict to relationship conflict and that positive emotion mediated the transformation process. In other words, once task conflict was experienced, positive emotion decreases, and the decrease leads to the increase of relationship conflict the following day. However, the emotion itself did not carry over to the next day. This result suggests that nurses are capable of psychological detachment, which buffers the emotional association for two consecutive days.
This work is licensed under a Creative Commons Attribution 4.0 International License.
강수영, 홍아정 (2013). 사회적 기업가정신 실천과정에 관한 연구. 한국 HRD 연구, 8, 2-27.
강은나 (2011). 사회적기업 근로자의 직무요구와 고용불안정이 직장만족에 미치는 영향. 보건사회연구, 31, 237-269.
곽종우, 김병조 (2012). 심리적 주인의식이 조직몰입 및 조직시민행동에 미치는 영향과 리더-구성원 교환관계 및 조직지원인식의 조절효과. 국제경영리뷰, 16, 149-177.
김명희 (2013). 사회적기업가정신 연구의 흐름과 동향: 미국과 유럽 맥락을 중심으로. 한국자치행정학보, 27, 133-155.
김지혜, 한태영 (2011). 지속학습활동에 대한 영향요인 고찰: 개인수준 목표지향성과 팀 수준 학습행동. 기업교육연구, 13(2), 53-78
라준영 (2013), 사회적 기업의 기업가정신과 가치혁신. 한국협동조합연구, 31, 49-71.
박동수, 김윤성 (2003). 지각된 조직적 지원과 조직공정성, 의사소통만족 및 조직몰입간의 관계. 경영연구, 18(2), 1-33.
배병룡 (2010). 사회적 기업 종사자의 직무 만족. 한국정책연구, 10, 155-178.
사회적기업진흥원 (2012). 제2차 사회적기업 육성 기본계획(2013-2017).
심창학 (2007). 사회적 기업의 개념 정의 및 범위 설정에 관한 연구: 유럽의 사회적 기업을 중심으로. 사회보장연구, 23, 61-85.
이나경, 황순택 (2010). 기업의 의사결정구조와 일몰입, 업무성과, 이직의도 관계. 한국정책연구, 10, 201-219.
이승규, 라준영 (2010). 학술연구: 사회적 기업의 사회경제적 가치 측정: 사회투자수익률(SROI). 기업가정신과 벤처연구(구 벤처경영연구), 13, 41-56.
이재은, 이연주 (2008). 조직문화 유형이 조직몰입에 미치는 영향. 한국정책학술지, 8, 60-80.
장석인 (2014). 사회적기업 종업원의 서비스지향성이 친사회적 서비스행동에 미치는 영향-휴먼서비스 산업을 중심으로. 인적자원관리연구, 21, 83-116.
Austin, J., Stevenson, H., & Wei-Skillern, J. (1996). Social and commercial entrepreneurship: Same, different, of both?. Entrepreneurship Theory and Practice, 30, 1-22.
Dees, J. G. (1998). The meaning of “social entrepreneurship”. Stanford University: Draft Report for the Kauffman Center for Entrepreneurial Leadership, 6.
Defourny, J., & Nyssens, M. (2006). Defining social enterprise. Social enterprise: At the crossroads of market, Public Policies and Civil Society, 7, 3-27.
Dittmar, H. (1992). The social psychology of material possessions: To have is to be. St. Martin Press.
Eisenberger, R., Huntington, R. H., & Sowa, S. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71, 500-507. DOI: https://doi.org/10.1037/0021-9010.71.3.500
George, J. M., Jones, G. R., & Sharbrough, W. C. (1996). Understanding and managing organizational behavior, Addison-Wesley.
Guzzo, R. A., Yost, P. R., Campbell, R. J., & Shea, G. P. (1983). Potency in groups: Articulating a construct. British Journal of Social Psychology, 32, 87-106.
Kozlowski, S. W., & Hattrup, K. (1992). A disagreement about within-group agreement: Disentangling issues of consistency versus consensus. Journal of Applied Psychology, 77(2), 161. DOI: https://doi.org/10.1037/0021-9010.77.2.161
Kramer, M. R., & Porter, M. (2011). Creating shared value. Harvard Business Review, 89(1/2), 62-77.
Leadbetter, C. (1997). The rise of the social entrepreneur. London: Demos.
Martin, J., & Siehl, C. (1983). Organizational culture and counterculture: An uneasy symbiosis. Organizational Dynamics, 12(2), 52- 64. DOI: https://doi.org/10.1016/0090-2616(83)90033-5
Mayhew, M. G., Ashkanasy, N. M., Bramble, T., & Gardner, J. (2007). A study of the antecedents and consequences of psychological ownership in organizational settings. The Journal of Social Psychology, 147(5), 477-500. DOI: https://doi.org/10.3200/SOCP.147.5.477-500
Meyer, J. P., & Allen, N. J. (1991). A three- component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89. DOI: https://doi.org/10.1016/1053-4822(91)90011-Z
Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299-326. DOI: https://doi.org/10.1016/S1053-4822(00)00053-X
Miller, D. (2011). Miller (1983) revisited: A reflection on EO research and some suggestions for the future. Entrepreneurship Theory and Practice, 35(5), 873-894. DOI: https://doi.org/10.1111/j.1540-6520.2011.00457.x
Moss, T. W., Short, J. C., Payne, G. T., & Lumpkin, G. T. (2011). Dual identities in social ventures: An exploratory study. Entrepreneurship Theory and Practice, 35(5), 805-830. DOI: https://doi.org/10.1111/j.1540-6520.2010.00372.x
Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. Academic Press.
Nicholls A. (2010). Institutionalizing social entrepreneurship in regulatory space: Reporting and disclosure by community interest companies, Accounting, Organizations and Society, 35, 394-415. DOI: https://doi.org/10.1016/j.aos.2009.08.001
Nyssens (2011). 사회적 기업 Ⅱ. (고두갑, 박관석, 박대석, 박상하 역). 서울: 시그마프레스. (원전은 2006년에 출판).
OECD (1999). Social enterprise. Paris, OECD.
O'Reilly, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior, Journal of Applied Psychology, 71, 492-499. DOI: https://doi.org/10.1037//0021-9010.71.3.492
Pierce, J. L., Kostova, T., & Dirks, K. T. (2003). The state of psychological ownership: Integrating and extending a century of research, Review of General Psychology, 7, 84-107. DOI: https://doi.org/10.1037//1089-26126.96.36.199
Pierce, J. L., Rubenfeld, S. A., & Morgan, S. (1991). Employee ownership: A conceptual model of process and effects. Academy of Management Review, 16(1), 121-144. DOI: https://doi.org/10.5465/amr.1991.4279000
Rudmin, F. W., & Berry, J. W. (1987). Semantics of ownership: A free-recall study of property. The Psychological Record, 37(2), 257. DOI: https://doi.org/10.1007/BF03394988
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78(5), 774. DOI: https://doi.org/10.1037/0021-9010.78.5.774
Stevens, R., Moray, N., & Bruneel, J. (2014). The social and economic mission of social enterprises: Dimensions, measurement, validation, and relation. Entrepreneurship Theory and Practice, 39(5), 1051-1082. DOI: https://doi.org/10.1111/etap.12091
Super, D. E. (1980). life-span, life-space approach to career development, Journal of Vocational Behavior, 16, 282-298. DOI: https://doi.org/10.1016/0001-8791(80)90056-1
Van Dyne, L., & Pierce, J. L. (2004). Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior. Journal of Organizational Behavior, 25(4), 439-459. DOI: https://doi.org/10.1002/job.249
Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111.