The effects of humor behavior on adaptive performance and contribution to team members’ adaptive performance The mediating effects of burnout

Main Article Content

EuiYoung Jung
TaeYoung Han

Abstract

The purpose of this study was to examine the effectiveness of humor behavior on adaptive performance and contribution to team members‘ adaptive performance. This study also investigated the mediating role of burnout on the relationships between humor behavior and individual adaptive performance & contribution to team members’ adaptive performance based on the theory of psychological resources. The study conducted a survey research to 152 employees in various organizations who work with their team members. Because this study measured adaptive performance and contribution to team members’ adaptive performance using peer-report method, 118 data collected from the sample were appropriate for analysis. The results of this study showed that affiliative humor behavior was negatively related to burnout while aggressive humor behavior was positively related to burnout. Burnout was negatively related to adaptive performance and contribution to team members’ adaptive performance. In addition, the effects of humor behavior on adaptive performance and contribution to team members’ adaptive performance were fully mediated by the burnout. Finally, the implications and the limitations of this study were discussed, suggesting the directions for future research.

Metrics

Metrics Loading ...
 

Article Details

Section
Empirical Articles

Funding data

References

구남웅, 최태산 (2009). 군상담: 부하가 지각하는 직속상관의 유머감각 및 유머스타일과 부하의 군생활 적응과의 관계. 상담학연구, 10(3), 1757-1768.
국립국어원 (2016). 외래어 표기법: 용례 찾기. http://www.korean.go.kr/front/foreignSpell/foreignSpellView.do?forgn_seq=15790&mn_id=96 에서 2016, 01, 26 자료 얻음.
김건희 (2014). 간호대학생의 스트레스대처, 유머감각과 대학생활적응의 관계. 한국콘텐츠학회논문지, 14(3), 301-313.
김영희 (2000). 성격유형과 유머감각 및 스트레스 대처방식과의 관계. 한국가족복지학, 5(1), 121-138.
김원형, 신강현, 허창구, 이종현 (2007). 정서노동과 직무탈진: 자율성과 사회적 지지의 조절효과. 한국심리학회지: 건강, 12(4), 905-921.
김태홍, 한태영 (2009). 적응성과 및 지속적 학습활동에 대한 학습목표성향, 실책관리풍토 및 변화지향적 팀 리더십의 영향. 인사조직연구, 17(3), 117-159.
박원우, 김미숙, 정상명, 허규만 (2007). 동일방법편의 (Common Method Bias)의 원인과 해결방안. 인사조직연구, 15(1), 89-133.
박혜진, 유태용 (2009). 상사의 리더십, 조직의 변화 준비성이 조직변화몰입에 미치는 영향과 적응수행, 조직변화지지 행동에 대한 조직변화몰입의 효과. 한국심리학회지: 산업 및 조직, 22(1), 131-153.
배세정, 여경옥, 진양호 (2012). 상사의 유머감각이 레스토랑 종업원의 직무만족과 고객지향성에 미치는 영향에 관한 연구. 관광․레저연구, 24(8), 255-274.
윤장원 (2006). 서비스직에서 직무요구와 직무자원이 직무탈진에 미치는 영향과 개인특성의 조절효과. 대한경영학회지, 19(6), 2531-2559.
이덕로, 김태열 (2009). 유머감각이 조직 내 성과에 미치는 영향: 자기권능감의 매개효과를 중심으로. 경영학연구, 38(3), 643- 667.
이덕로, 김태열 (2013). 상사의 유머가 부하의 창의성에 미치는 영향: 내재적 동기부여의 매개효과와 팀 인적자본의 조절효과를 중심으로. 인사조직연구, 21(1), 29-63.
이 랑, 김완석, 신강현 (2006). 직무탈진과 직무열의의 요구-자원 모델에서 정서노동전략의 역할-콜센터 상담원을 대상으로. 한국심리학회지: 산업 및 조직, 19(4), 573- 596.
이연재, 채명신 (2008). 펀 (fun) 경영과 펀 리더십 행동이 직무스트레스와 직무태도에 미치는 영향에 관한 실증연구. 대한경영학회지, 21(3), 1029-1058.
이재선, 조아미 (2006). 청소년의 유머감각과 유머스타일이 스트레스 대처방식 및 건강에 미치는 영향. 청소년학연구, 13(6), 79- 100.
이종남, 전미향 (2006). 호텔종사원이 지각하는 유머감각이 직무스트레스와 이직성향에 미치는 영향. 문화관광연구, 8(1), 85-106.
정석환 (2014). 상사유머가 공무원의 혁신적 업무행동에 미치는 영향. 한국콘텐츠학회논문지, 14(12), 733-743.
정현우 (2012). 리더의 유머감각이 구성원의 혁신행동에 미치는 영향 및 임파워먼트의 조절효과에 관한 연구. 경영과 정보연구, 31(2), 89-114.
최항석 (2012). 팀 구성원의 과업갈등이 팀 몰입과 팀 성과에 미치는 영향. 대한경영학회지, 25(2), 1019-1039.
한태영 (2008). 적응수행에 대한 직무탈진, 심리적 집합주의 및 성경의 상호작용 효과. 한국심리학회지: 산업 및 조직, 21(4), 631- 655.
한태영 (2013). 갈등관리에 대한 직무탈진의 영향: 조직내 가식과 의사소통 역량의 간접효과 및 성차, 직무의 상호작용효과. 조직과 인사관리연구, 37(2), 75-103.
허창구, 신강현, 양수현 (2010). 직장-가정 갈등이 직무탈진 및 가정만족에 미치는 영향: 성차에 따른 다집단 분석. 한국심리학회지: 여성, 15(1), 103-128.
홍세희 (2000). 구조방정식모형의 적합도 지수 선정 기준과 그 근거. 한국심리학회지: 임상, 90, 61-177.
Abel, M. H., & Maxwell, D. (2002). Humor and affective consequences of a stressful task. Journal of Social and Clinical Psychology, 21(2), 165-190.
Alarcon, G., Eschleman, K. J., & Bowling, N. A. (2009). Relationships between personality variables and burnout: A meta-analysis. Work & stress, 23(3), 244-263.
Avolio, B. J., Howell, J. M., & Sosik, J. J. (1999). A funny thing happened on the way to the bottom line: Humor as a moderator of leadership style effects. Academy of Management Journal, 42(2), 219-227.
Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22(3), 187-200.
Bollen, K. A. (1990). Overall fit in covariance structure models: two types of sample size effects. Psychological Bulletin, 107(2), 256-259.
Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. Sage Focus Editions, 154, 136-136.
Butcher, K., & Heffernan, T. (2006). Social regard: a link between waiting for service and service outcomes. International Journal of Hospitality Management, 25(1), 34-53.
Cann, A. Davis, H. B., & Zapata, C. L. (2011) Humor styles and relationship satisfaction in dating couples: Perceived versus self-reported humor styles as predictors of satisfaction. Humor-International Journal of Humor Research, 24(1), 1-20.
Cann, A., Zapata, C. L., & Davis, H. B. (2009). Positive and negative styles of humor in communication: Evidence for the importance of considering both styles. Communication Quarterly, 57(4), 452-468.
Cann, A., & Etzel, K. C. (2008). Remembering and anticipating stressors: Positive personality mediates the relationship with sense of humor. Humor-International Journal of Humor Research, 21(2), 157-178.
Charbonnier-Voirin, A., El Akremi, A., & Vandenberghe, C. (2010). A multilevel model of transformational leadership and adaptive performance and the moderating role of climate for innovation. Group & Organization Management, 35(6), 699-726.
Conway, J. M. (2002). Method variance and method bias in industrial and organizational psychology. In S. G. Rogelberg(Ed.), Handbook of research methods in industrial and organizational psychology, 344-365. Malden, MA: Blackwell Publishers.
Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy of Management Review, 18(4), 621-656.
Cote, J. A., & Buckley, M. R. (1987). Estimating trait, method, and error variance: Generalizing across 70 construct validation studies. Journal of Marketing Research, 315-318.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands- resources model of burnout. Journal of Applied Psychology, 86(3), 499-512.
Ding, L., Velicer, W. F., & Harlow, L. L. (1995). Effects of estimation methods, number of indicators per factor, and improper solutions on structural equation modeling fit indices. Structural Equation Modeling: A Multidisciplinary Journal, 2(2), 119-143.
Feingold, A., & Mazzella, R. (1993). Preliminary validation of a multidimensional model of wittiness. Journal of Personality, 61(3), 439-456.
Ghitulescu, B. E. (2013). Making change happen: the impact of work context on adaptive and proactive behaviors. The Journal of Applied Behavioral Science, 49(2), 206-245.
Golembiewski, R. T., & Munzenrider, R. F. (1988). Phases of burnout: Developments in concepts and applications. California: Praeger Publishers.
Graham, E. E., Papa, M. J., & Brooks, G. P. (1992). Functions of humor in conversation: Conceptualization and measurement. Western Journal of Communication, 56(2), 161-183.
GPW (2016). 100 Best Companies to Work for in America. http://www.greatplacetowork.net/best-companies/search-best-workplaces에서 2016, 01, 26 자료 얻음.
Hampes, W. P. (2010). The relation between humor styles and empathy. Europe’s Journal of Psychology, 6(3), 34-45.
Han, T. Y., & Williams, K. J. (2008). Multilevel investigation of adaptive performance individual-and team-level relationships. Group & Organization Management, 33(6), 657-684.
Hoelter, J. W. (1983). The analysis of covariance structures goodness-of-fit indices. Sociological Methods & Research, 11(3), 325-344.
Huang, J. L., Ryan, A. M., Zabel, K. L., & Palmer, A. (2014). Personality and adaptive performance at work: A meta-analytic investigation. Journal of Applied Psychology, 99(1), 162-179.
Javadi, M. H. M., Salehzadeh, R., & Poor, S. H. (2013). Studying the relationship between humor and organizational citizenship behavior. International Journal of Academic Research in Accounting, Finance and Management Sciences, 3(3), 146-151.
Johnson, J. W. (2001). The relative importance of task and contextual performance dimensions to supervisor judgments of overall performance. Journal of applied psychology, 86(5), 984-996.
Kirsh, G. A., & Kuiper, N. A. (2003). Positive and negative aspects of sense of humor: Associations with the constructs of individualism and relatedness. Humor- International Journal of Humor Research, 16, 33-62.
Lee, R. T., & Ashforth, B. E. (1996). A meta- analytic examination of the correlates of the three dimensions of job burnout. Journal of applied Psychology, 81(2), 123-133.
Lee, S. W., & Schwarz, N. (2010). Dirty hands and dirty mouths embodiment of the moral- purity metaphor is specific to the motor modality involved in moral transgression. Psychological Science. 1423-1425.
Lefcourt, H. M., & Martin, R. A. (2012). Humor and life stress: Antidote to adversity. Berlin: Springer Science & Business Media.
Lehmann-Willenbrock, N., & Allen, J. A. (2014). How fun are your meetings? Investigating the relationship between humor patterns in team interactions and team performance. Journal of Applied Psychology, 99(6), 1278-1287.
Little, T. D., Cunningham, W. A., Shahar, G., & Widaman, K. F. (2002). To parcel or not to parcel: Exploring the question, weighing the merits. Structural Equation Modeling, 9(2), 151-173.
Martin, R. A., & Lefcourt, H. M. (1983). Sense of humor as a moderator of the relation between stressors and moods. Journal of personality and social psychology, 45(6), 1313-1324.
Martin, R. A., Puhlik-Doris, P., Larsen, G., Gray, J., & Weir, K. (2003). Individual differences in uses of humor and their relation to psychological well-being: Development of the humor styles questionnaire. Journal of Research in Personality, 37(1), 48-75.
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113.
Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of applied psychology, 93(3), 498-512.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422.
McGee, E., & Shevlin, M. (2009). Effect of humor on interpersonal attraction and mate selection. The Journal of Psychology, 143(1), 67-77.
Mesmer-Magnus, J., Glew, D. J., & Viswesvaran, C. (2012). A meta-analysis of positive humor in the workplace. Journal of Managerial Psychology, 27(2), 155-190.
Miller, K., Birkholt, M., Scott, C., & Stage, C. (1995). Empathy and burnout in human service work an extension of a communication model. Communication Research, 22(2), 123-147.
Mostert, K., & Joubert, A. F. (2015). Job stress, burnout and coping strategies in the South African Police Service. South African Journal of Economic and Management Sciences, 8(1), 39-53.
Ng, T. W., & Feldman, D. C. (2011). Affective organizational commitment and citizenship behavior: Linear and non-linear moderating effects of organizational tenure. Journal of Vocational Behavior, 79(2), 528-537.
OECD (2014). Average annual hours actually worked per worker. https://stats.oecd.org/Index.aspx?DataSetCode=ANHRS에서 2015, 11, 19 자료 얻음.
Ohly, S., & Fritz, C. (2010). Work characteristics, challenge appraisal, creativity, and proactive behavior: A multi‐level study. Journal of Organizational Behavior, 31(4), 543-565.
Parasuraman, S., & Hansen, D. (1987). Coping with Work Stressors in Nursing Effects of Adaptive Versus Maladaptive Strategies. Work and Occupations, 14(1), 88-105.
Parker, P. A., & Kulik, J. A. (1995). Burnout, self-and supervisor-rated job performance, and absenteeism among nurses. Journal of Behavioral Medicine, 18(6), 581-599.
Pulakos, E. D., Arad, S., Donovan, M. A., & Plamondon, K. E. (2000). Adaptability in the workplace: Development of a taxonomy of adaptive performance. Journal of applied psychology, 85(4), 612-624.
Pulakos, E. D., Schmitt, N., Dorsey, D. W., Arad, S., Borman, W. C., & Hedge, J. W. (2002). Predicting adaptive performance: Further tests of a model of adaptability. Human performance, 15(4), 299-323.
Rizzo, B. J., Wanzer, M. B., & Booth-Butterfield, M. (1999). Individual differences in managers' use of humor. Subordinate perceptions of managers’ humor. Communication Research Reports, 16(4), 360-369.
Ployhart, R. E., & Bliese, P. D. (2006). Individual adaptability (I-ADAPT) theory: Conceptualizing the antecedents, consequences, and measurement of individual differences in adaptability. in C. Shawn Burke, Linda G. Pierce, Eduardo Salas (ed.) Understanding Adaptability: A Prerequisite for Effective Performance within Complex Environments (Advances in Human Performance and Cognitive Engineering Research, 6, 3-39. Somerville, MA: Emerald Group Publishing Limited.
Rod, M., & Ashill, N. J. (2009). Symptoms of burnout and service recovery performance: The influence of job resourcefulness. Managing Service Quality: An International Journal, 19(1), 60-84.
Romero, E. J., & Cruthirds, K. W. (2006). The use of humor in the workplace. The Academy of Management Perspectives, 20(2), 58-69.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi- sample study. Journal of organizational Behavior, 25(3), 293-315.
Schaufeli, W. B., & Leiter, M. P. (1996). Maslach burnout inventory-general survey. The Maslach Burnout Inventory-Test Manual, 1, 19-26.
Schaufeli, W. B., & Maslach, C. (1993). Historical and conceptual development of burnout. Professional Burnout: Recent Developments in Theory and Research, 1-16.
Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness studies, 3(1), 71-92.
Svebak, S. (1996). The development of the Sense of Humor Questionnaire: From SHQ to SHQ-6. International Journal of Humor Research, 9(3-4), 341-362.
Talbot, L. A., & Lumden, D. B. (2000). On the association between humor and burnout. Humor-International Journal of Humor Research, 13(4), 419-428.
Thorson, J. A., & Powell, F. C. (1993). Development and validation of a multidimensional sense of humor scale. Journal of Clinical Psychology, 49(1), 13-23.
Zajonc, R. B., Murphy, S. T., & Inglehart, M. (1989). Feeling and facial efference: implications of the vascular theory of emotion. Psychological review, 96(3), 395-416.
Ziv, A. (1981). The psychology of humor. Tel Aviv: Yahdav.