류수민, 유태용 (2015). 역할 스트레스가 조직몰입에 미치는 영향에서 심리적 계약위반의 매개효과와 회복탄력성의 조절효과. 한국심리학회지: 산업 및 조직, 28(4), 723-747.
서경현, 최 인 (2010). 노인환자 요양보호사의 직무 스트레스원, 강인성 및 자아탄력성과 스트레스 반응. 한국심리학회지: 건강, 15(2), 309-326.
유치성, 손영우, 박인조 (2016). 자아탄력성, 감정경험, 삶의 의미 및 직무만족의 구조적 관계. 한국심리학회지: 산업 및 조직, 29 (2), 175-201.
오선영, 서용원 (2015). 대인갈등이 관계손상에 미치는 영향에 대한 긍정 감정의 조절효과. 한국심리학회지: 산업 및 조직, 28(4), 663-688.
이준호, 박지환 (2011). 집단 내 갈등과 이직의도의 관계에서 직무만족의 매개효과: 한국과 중국 종업원들의 공통점과 차이점. 한국심리학회지: 산업 및 조직, 24(1), 75-102.
정민주, 박인혜, 이현정 (2013). 항공사 객실승무원의 고객관련 사회적 스트레스 요인이 직무소진에 미치는 영향에 대한 연구-자기회복력의 조절효과를 중심으로. 한국항공경영학회지, 11, 173-192.
최희철 (2013). 소방공무원의 직무스트레스와 우울과의 관계에서 자아탄력성의 효과. 한국사회복지교육, 23, 69-91.
하부영, 정은정, 최소영 (2014). 유방암 환자의 자아탄력성과 외상후 스트레스가 삶의 질에 미치는 영향. 여성건강간호학회지, 20 (1), 83-91.
Alessandri, G., Vecchione, M., Caprara, G., & Letzring, T. D. (2012). The Ego Resiliency Scale revised: A crosscultural study in Italy, Spain, and the United States. European Journal of Psychological Assessment, 28, 139-146.
Almeida, D. M. (2005). Resilience and vulnerability to daily stressors assessed via diary methods. Current Directions in Psychological Science, 14, 64-68.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
Asendorpf, J. B., & Van Aken, M. A. (1999). Resilient, overcontrolled, and undercontrolled personality prototypes in childhood: Replicability, predictive power, and the trait- type issue. Journal of Personality and Social Psychology, 77, 815-832.
Balliet, D., Li, N. P., & Joireman, J. (2011). Relating trait self-control and forgiveness within prosocials and proselfs: compensatory versus synergistic models. Journal of Personality and Social Psychology, 101, 1090.
Barnes, C. D., Carvallo, M., Brown, R. P., & Osterman, L. (2010). Forgiveness and the Need to Belong. Personality and Social Psychology Bulletin, 36, 1148-1160.
Baumeister, R. F., Vohs, K. D., DeWall, C. N., & Zhang, L. (2007). How emotion shapes behavior: Feedback, anticipation, and reflection, rather than direct causation. Personality and Social Psychology Review, 11, 167-203.
Beasley, M., Thompson, T., & Davidson, J. (2003). Resilience in response to life stress: the effects of coping style and cognitive hardiness. Personality and Individual Differences, 34, 77-95.
Block, J. H., & Block, J. (1980). The role of ego-control and ego resiliency in the organization of behavior. In W. A. Collins (Ed.), Minnesota symposium on child psychology (pp. 39-101).
Block, J., & Kremen, A. M. (1996). IQ and ego-resiliency: Conceptual and empirical connections and separateness. Journal of Personality and Social Psychology, 70, 349-361.
Boies, K., Fiset, J., & Gill, H. (2015). Communication and trust are key: Unlocking the relationship between leadership and team performance and creativity. The Leadership Quarterly, 26(6), 1080-1094.
Bolger, N., Davis, A., & Rafaeli, E. (2003). Diary methods: Capturing life as it is lived. Annual Review of Psychology, 54, 579-616.
Bonanno, G. A. (2005). Resilience in the face of potential trauma. Current Directions in Psychological Science, 14, 135-138.
Bonanno, G. A., Galea, S., Bucciarelli, A., & Vlahov, D. (2007). What predicts psychological resilience after disaster? The role of demographics, resources, and life stress. Journal of Consulting and Clinical Psychology, 75, 671-682.
Bowler, W. M., & Brass, D. J. (2006). Relational correlates of interpersonal citizenship behavior: a social network perspective. Journal of Applied Psychology, 91, 70-82.
Bradley, B. H., Postlethwaite, B. E., Klotz, A. C., Hamdani, M. R., & Brown, K. G. (2012). Reaping the benefits of task conflict in teams: the critical role of team psychological safety climate. Journal of Applied Psychology, 97, 151-158.
Campbell-Sills, L., Cohan, S. L., & Stein, M. B. (2006). Relationship of resilience to personality, coping, and psychiatric symptoms in young adults. Behaviour Research and Therapy, 44, 585-599.
Catlin, G., & Epstein, S. (1992). Unforgettable experiences: The relation of life events to basic beliefs about self and world. Social Cognition, 10, 189-209.
Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6, 64-80.
De Dreu, C. K. (2008). The virtue and vice of workplace conflict: Food for (pessimistic) thought. Journal of Organizational Behavior, 29, 5-18.
De Dreu, C. K., & Beersma, B. (2005). Conflict in organizations: Beyond effectiveness and performance. European Journal of Work and Organizational Psychology, 14, 105-117.
De Dreu, C. K., & van Knippenberg, D. (2005). The possessive self as a barrier to conflict resolution: effects of mere ownership, process accountability, and self-concept clarity on competitive cognitions and behavior. Journal of personality and social psychology, 89(3), 345-357.
De Dreu, C. K., Evers, A., Beersma, B., Kluwer, E. S., & Nauta, A. (2001). A theory‐based measure of conflict management strategies in the workplace. Journal of Organizational Behavior, 22, 645-668.
De Dreu, C. K., Van Dierendonck, D., & Dijkstra, M. T. (2004). Conflict at work and individual well-being. International Journal of Conflict Management, 15(1), 6-26.
De Jong, B. A., Dirks, K. T., & Gillespie, N. (2016). Trust and team performance: A meta-analysis of main effects, moderators, and covariates. Journal of Applied Psychology, 101(8), 1134.
Dijkstra, M. T., De Dreu, C. K., Evers, A., & van Dierendonck, D. (2009). Passive responses to interpersonal conflict at work amplify employee strain. European Journal of Work and Organizational Psychology, 18, 405-423.
Erez, A., & Isen, A. M. (2002). The influence of positive affect on the components of expectancy motivation. Journal of Applied Psychology, 87, 1055-1067.
Evers, A. W., Zautra, A., & Thieme, K. (2011). Stress and resilience in rheumatic diseases: a review and glimpse into the future. Nature Reviews Rheumatology, 7, 409-415.
Feder, A., Nestler, E. J., & Charney, D. S. (2009). Psychobiology and molecular genetics of resilience. Nature Reviews Neuroscience, 10, 446-457.
Finkel, E. J., & Campbell, W. K. (2001). Self-control and accommodation in close relationships: an interdependence analysis. Journal of Personality and Social Psychology, 81, 263-277.
Fletcher, D., & Sarkar, M. (2013). Psychological resilience. European Psychologist, 18(1), 12-23.
Folkman S. (1984). Personal control and stress and coping processes: Atheoretical analysis. Journal of Personality and Social Psychology, 46, 839-852.
Folkman, S., Lazarus, R. S., Dunkel-Schetter, C., DeLongis, A., & Gruen, R. J. (1986). Dynamics of a stressful encounter: cognitive appraisal, coping, and encounter outcomes. Journal of Personality and Social Psychology, 50, 992-1003.
Fredrickson, B. L., & Losada, M. F. (2005). Positive affect and the complex dynamics of human flourishing. American Psychologist, 60, 678-686.
Fredrickson, B. L., Mancuso, R. A., Branigan, C., & Tugade, M. M. (2000). The undoing effect of positive emotions. Motivation and Emotion, 24(4), 237-258.
Fredrickson, B. L., Tugade, M. M., Waugh, C. E., & Larkin, G. R. (2003). What good are positive emotions in crises? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001. Journal of Personality and Social Psychology, 84, 365-376.
Fulmer, C. A., & Gelfand, M. J. (2012). At what level (and in whom) we trust: Trust across multiple organizational levels. Journal of Management, 38(4), 1167-1230.
Giebels, E., & Janssen, O. (2005). Conflict stress and reduced well-being at work: The buffering effect of third-party help. European Journal of Work and Organizational Psychology, 14, 137-155.
Hempel, P. S., Zhang, Z. X., & Tjosvold, D. (2009). Conflict management between and within teams for trusting relationships and performance in China. Journal of Organizational Behavior, 30, 41-65.
Hu, T., Zhang, D., & Wang, J. (2015). A meta-analysis of the trait resilience and mental health. Personality and Individual Differences, 76, 18-27.
Ilies, R., Johnson, M. D., Judge, T. A., & Keeney, J. (2011). A within‐individual study of interpersonal conflict as a work stressor: Dispositional and situational moderators. Journal of Organizational Behavior, 32, 44-64.
Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40, 256-282.
Jehn, K. A. (1997). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42, 530-557.
Jehn, K. A., & Mannix, E. A. (2001). The Dynamic Nature of Conflict: A Longitudinal Study of Intragroup Conflict and Group Performance. Academy of Management Journal, 44, 238-251.
Jehn, K. A., Greer, L., Levine, S., & Szulanski, G. (2008). The effects of conflict types, dimensions, and emergent states on group outcomes. Group Decision and Negotiation, 17, 465-495.
Jiang, J. Y., Zhang, X., & Tjosvold, D. (2013). Emotion regulation as a boundary condition of the relationship between team conflict and performance: A multi‐level examination. Journal of Organizational Behavior, 34, 714-734.
Kahneman, D., Krueger, A. B., Schkade, D. A., Schwarz, N., & Stone, A. A. (2004). A survey method for characterizing daily life experience: The day reconstruction method. Science, 306, 1776-1780.
Kaplan, S., Bradley, J. C., Luchman, J. N., & Haynes, D. (2009). On the role of positive and negative affectivity in job performance: a meta-analytic investigation. Journal of Applied Psychology, 94, 162-176.
Karremans, J. C., & Smith, P. K. (2010). Having the power to forgive: When the experience of power increases interpersonal forgiveness. Personality and Social Psychology Bulletin, 36, 1010-1023.
Lehmann-Willenbrock, N., Grohmann, A., & Kauffeld, S. (2011). Task and relationship conflict at work. European Journal of Psychological Assessment, 27, 171-178.
Leipold, B., & Greve, W. (2009). Resilience: A conceptual bridge between coping and development. European Psychologist, 14, 40-50.
Lepore, S. J. (1992). Social conflict, social support, and psychological distress: Evidence of cross-domain buffering effects. Journal of Personality and Social Psychology, 63, 857-867.
Letzring, T. D., Block, J., & Funder, D. C. (2005). Ego-control and ego-resiliency: Generalization of self-report scales based on personality descriptions from acquaintances, clinicians, and the self. Journal of Research in Personality, 39, 395-422.
Lim, S., & Cortina, L. M. (2005). Interpersonal mistreatment in the workplace: the interface and impact of general incivility and sexual harassment. Journal of Applied Psychology, 90, 483-496.
Lount, R. B., Zhong, C. B., Sivanathan, N., & Murnighan, J. K. (2008). Getting off on the wrong foot: The timing of a breach and the restoration of trust. Personality and Social Psychology Bulletin, 34, 1601-1612.
Luthans, F., & Youssef, C. M. (2007). Emerging positive organizational behavior. Journal of Management, 33(3), 321-349.
MacCallum, R. C., Browne, M. W., & Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1, 130-149.
Meier, L. L., Gross, S., Spector, P. E., & Semmer, N. K. (2013). Relationship and task conflict at work: Interactive short-term effects on angry mood and somatic complaints. Journal of Occupational Health Psychology, 18(2), 144-156.
Miller, D. T. (2001). Disrespect and the experience of injustice. Annual Review of Psychology, 52, 527-553.
Montpetit, M. A., Bergeman, C. S., Deboeck, P. R., Tiberio, S. S., & Boker, S. M. (2010). Resilience-as-process: negative affect, stress, and coupled dynamical systems. Psychology and Aging, 25, 631-640.
Muthén, B., & Muthén, L. (2010). Mplus user’s guide (5th ed.) Los Angeles, CA: Muthén & Muthén.
Narayanan, L., Menon, S., & Spector, P. E. (1999). Stress in the workplace: A comparison of gender and occupations. Journal of Organizational Behavior, 20, 63-73.
Nelson, J. A., Boyer, B. P., Villarreal, D. L., & Smith, O. A. (2017). Relations between mothers’ daily work, home, and relationship stress with characteristics of mother-child conflict interactions. Journal of Family Psychology, 31, 431-441.
Ong, A. D., Bergeman, C. S., Bisconti, T. L., & Wallace, K. A. (2006). Psychological resilience, positive emotions, and successful adaptation to stress in later life. Journal of Personality and Social Psychology, 91, 730-749.
Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis. Journal of Applied Psychology, 92, 438-454.
Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). Addressing moderated mediation hypotheses: Theory, methods, and prescriptions. Multivariate Behavioral Research, 42, 185-227.
Pronk, T. M., Karremans, J. C., & Wigboldus, D. H. (2011). How can you resist? Executive control helps romantically involved individuals to stay faithful. Journal of Personality and Social Psychology, 100, 827.
Reynaud, E., Guedj, E., Souville, M., Trousselard, M., Zendjidjian, X., El Khoury-Malhame, M., ... & Khalfa, S. (2013). Relationship between emotional experience and resilience: An fMRI study in fire-fighters. Neuropsychologia, 51, 845-849.
Richardson, G. E. (2002). The metatheory of resilience and resiliency. Journal of Clinical Psychology, 58, 307-321.
Simons, T. L., & Peterson, R. S. (2000). Task conflict and relationship conflict in top management teams: the pivotal role of intragroup trust. Journal of Applied psychology, 85(1), 102-111.
Tangney, J. P., Baumeister, R. F., & Boone, A. L. (2004). High self‐control predicts good adjustment, less pathology, better grades, and interpersonal success. Journal of Personality, 72, 271-324.
Thiel, C. E., Griffith, J. A., Hardy III, J. H., Peterson, D. R., & Connelly, S. (2018). Let’s Look at This Another Way: How Supervisors Can Help Subordinates Manage the Threat of Relationship Conflict. Journal of Leadership & Organizational Studies, 1548051817750545.
Thompson, L. Y., Snyder, C. R., Hoffman, L., Michael, S. T., Rasmussen, H. N., Billings, L. S., Heinze, L., Neufeld, J. E., Shorey, H. S., Roberts, J. C., & Roberts, D. E. (2005). Dispositional forgiveness of self, others, and situations. Journal of Personality, 73, 313-360.
Tillman, C. J., Hood, A. C., & Richard, O. C. (2017). Supervisor-subordinate relationship conflict asymmetry and subordinate turnover intentions: The mediating roles of stress and counterproductive work behaviors. Journal of Behavioral and Applied Management, 17, 169- 196.
Tjosvold, D., Wong, A. S., & Feng Chen, N. Y. (2014). Constructively managing conflicts in organizations. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 545-568.
Tsai, W. C., Chen, C. C., & Liu, H. L. (2007). Test of a model linking employee positive moods and task performance. Journal of Applied Psychology, 92, 1570-83.
Tugade, M. M., & Fredrickson, B. L. (2004). Resilient individuals use positive emotions to bounce back from negative emotional experiences. Journal of Personality and Social Psychology, 86, 320-333.
Tugade, M. M., Fredrickson, B. L., & Feldman Barrett, L. (2004). Psychological resilience and positive emotional granularity: Examining the benefits of positive emotions on coping and health. Journal of Personality, 72(6), 1161-1190.
Van der Werff, S. J., van den Berg, S. M., Pannekoek, J. N., Elzinga, B. M., & Van Der Wee, N. J. (2013). Neuroimaging resilience to stress: a review. Frontiers in Behavioral Neuroscience, 7, 39-49.
Venkataramani, V., Labianca, G. J., & Grosser, T. (2013). Positive and negative workplace relationships, social satisfaction, and organizational attachment. Journal of Applied Psychology, 98, 1028.
Verduyn, P., Delvaux, E., Van Coillie, H., Tuerlinckx, F., & Van Mechelen, I. (2009). Predicting the duration of emotional experience: two experience sampling studies. Emotion, 9, 83-91.
Waugh, C. E., Wager, T. D., Fredrickson, B. L., Noll, D. C., & Taylor, S. F. (2008). The neural correlates of trait resilience when anticipating and recovering from threat. Social Cognitive and Affective Neuroscience, 3, 322-332.
Wickham, R. E., Williamson, R. E., Beard, C. L., Kobayashi, C. L., & Hirst, T. W. (2016). Authenticity attenuates the negative effects of interpersonal conflict on daily well-being. Journal of Research in Personality, 60, 56-62.
- Abstract viewed - 124 times
- PDF downloaded - 88 times
This work is licensed under a Creative Commons Attribution 4.0 International License.
© Korean Journal for Industrial and Organizational Psychology, 2018
How to Cite
The buffering effects of trait resilience on The damaging effects of conflict on residual emotion
A daily diary study of conflict and affect experience
Vol 31 No 3 (2018): Korean Journal of Industrial and Organizational Psychology
Submitted: Apr 2, 2019
Published: Aug 31, 2018
The purpose of the present research was to examine the possibility that trait resilience can serve adaptive functions in regulating the effects of relationship damaging effects of relationship conflict stress. Specifically, the present research suggested that trait resilience facilitates the experience of positive emotion, which weakens the relationship between conflict stress and residual emotions for the other party in conflict situations. A 14-day diary study was conducted to collect relationship conflict in daily life. The results of analysis of 297 conflict events showed that trait resilience affected the level of positive emotion experienced after conflict occurrence, which significantly moderated the strength of indirect effects of conflict stress on residual emotions. These findings indicate that trait resilience can serve as a protective factor against the relationship damaging effects of relationship conflicts. The discussion focuses on implications of the findings in terms of organizational adjustment and organizational effectiveness, limitations and suggestions for future research.