김영식, 서용원 (2018). 조직동료의식(Organizational Companionship)의 개념화 및 척도개발 연구. 한국심리학회지: 산업 및 조직, 31(1), 1-31.
김영식, 한성호, 서용원 (2017). 과업갈등이 관계갈등에 미치는 영향에 대한 조절효과: 관계의 질과 개인차에 따라서. 한국심리학회지: 산업 및 조직, 30(3), 415-441.
성양경 (2006). 팀 수준에서의 직무갈등과 관계갈등. 서울대학교 대학원 석사학위논문.
신동희 (2012). 향상-예방 조직문화와 감성리더십이 조직 갈등과 팀 수행에 미치는 효과. 성균관대학교 석사학위논문.
Baron, R. A. (1991). Positive effects of conflict: A cognitive perspective. Employee Responsibilities and Rights Journal, 2, 25-36.
Bartel, C. A., & Saavedra, R. (2000). The collective construction of work group moods. Administrative Science Quarterly, 45, 197-231.
Peterson, R. S., & Behfar, K. J. (2003). The dynamic relationship between performance feedback, trust, and conflict in groups: A longitudinal study. Organizational Behavior and Human Decision Processes, 92(1-2), 102- 112.
Bradley, B. H., Anderson, H. J., Baur, J. E., & Klotz, A. C. (2015). When conflict helps: Integrating evidence for beneficial conflict in groups and teams under three perspectives. Group Dynamics: Theory, Research, and Practice, 19(4), 243-272.
Bradley, B. H., Baur, J. E., Banford, C. G., & Postlethwaite, B. E. (2013). Team players and collective performance: How agreeableness impacts team performance over time. Small Group Research, 44, 680-711.
Bradley, B. H., Postlethwaite, B. E., Klotz, A. C., Hamdani, M. R., & Brown, K. G. (2012). Reaping the benefit of task conflict in teams: The critical role of team psychological safety climate. Journal of Applied Psychology, 97(1), 151-158.
Camras, L. A. (1985). Socialization of affect communication. In M. Lewis, & C. Saarni(Eds.), The socialization of emotions (pp.141 -160). New York: Plenum Press.
Cottrell, N. B. (1972). Social facilitation. In C. G. McClintock (Ed.), Experimental social psychology (pp. 185-236). New York: Holt, Rinehart, & Winston.
De Dreu, C. K. W. (2011). Conflict at work: Basic principles and applied Issues. In S. Zedeck (Ed.), APA Handbook of Industrial and Organizational Psychology, Vol 3: Maintaining, expanding, and contracting the organization (pp. 461-493). Washington, DC: American Psychology Association.
De Dreu, C. K. W., & Weingart, L. R. (2003). A contingency theory of task conflict and performance in group and organizational teams. Journal of Applied Psychology, 88(4), 741-749.
De Dreu, C. K. W., & Van Knippenberg, D. (2005). The possessive self as a barrier to conflict resolution: Effects of mere ownership, process, accountability, and self-concept clarity on competitive congnitions and behavior. Journal of Personality and Social Psychology, 89, 345-357.
Deutsch, M. (1973). The resolution of conflict: Constructive and destructive processes. New Haven, CT: Yale University Press.
de Wit, F, R, C., Jehn, K, A., & Scheepers, D. (2013). Task conflict, information processing, and decision-making: The damaging effect of relationship conflict. Organizational Behavior and Human Decision Processes, 122(2), 177-189.
Forsyth, D. R. (2014). 집단역학 5판 [Group dynamics]. (남기덕, 노혜경, 안미영, 이종택, 이진환, & 최훈석 역). 서울 CENGAGE learning. (원전은 2010에 출판)
Gottman, M. T., & Parkhust, J. T. (1980). A developmental theory of friendship and acquaintanceship processes. In W. A. Collins (Ed.), Minnesota Symposium on Child Psychology (pp. 197-253). Hillsdale, NJ: Erlbaum.
Greer, L. L., Jehn, K. A., & Mannix, E. A. (2008). Conflict transformation: A longitudinal investigation of the relationships between different types of intragroup conflict and the moderating role of conflict resolution. Small Group Research, 39(3), 278-302.
Guenter, H., van Emmerik, H., Schreurs, B., Kuypers, T., van Iterson, Ad., & Notelaters, G. (2016). When task conflict becomes personal: The impact of perceived team performance. Small Group Research, 47(5), 569-604.
Heider, F. (1958). The psychology of interpersonal relations. New York: Wiley.
Janis, I. L. (1972). Victims of groupthink. Boston: Houghton-Mifflin.
Janssen, O., van de Vliert, E., & Veenstra, C. (1999). How task and person conflict shape the role of positive interdependence in management. Journal of Management, 25, 117-142.
Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40(2), 256-282.
Jehn, K. A., & Bendersky, C. (2003). Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship. Research in Organizational Behavior, 25, 187-242.
Jehn, K. A., & Mannix, E. (1997). The dynamic of conflict: A longitudinal study of intragroup conflict and group performance. Manuscript submitted for publication, University of Pennsylvania, Philadelphia.
Jehn, K. A., & Shah, P. P. (1997). Interpersonal relationships and task performance: An examination of mediation processes in friendship and acquaintance groups. Journal of Personality and Social Psychology, 72(4), 775- 790.
Jiang, J. Y., Zhang, X., & Tjosvold, D. (2013). Emotion regulation as a boundary condition of the relationship between team conflict and performance: A multi-level examination. Journal of Organizational Behavior, 34, 714-734.
Keppel, G. (1991). Design and analysis: A researcher's handbook(3rd. ed.), Englewood Cliffs, NJ:Prentice Hall.
Leary, M. R., Barnes, B. D., Griebel, C., Mason, E., & McCormack, D. Jr. (1987). The impact of conjoint threats to social and self esteem on evaluation apprehension, Social Psychology Quarterly, 50, 304-311.
O'Neill, T. A., & McLarnon, M. J. W. (2018). Optimizing team conflict dynamics for high performance teamwork. Human Resource Management Review, 28(4), 378-394.
Pondy, L. R. (1969). Varieties of organizational conflict. Administrative Science Quarterly, 14, 499-506.
Rosenberg, M. J. (1969). The conditions of evaluation apprehension. In R. Rosenthal & R. L. Rosnow (Eds.), Artifact in Behavioral Research, 280-348, New York: Academic Press.
Schein, E. H. (2004). Organizational culture and Leadership (3rd ed.). San Francisco: Jossey- Bass.
Schlenker, B. R. (1980). Impression Management: The self-concept, social identity, and interpersonal relations. Monterey, CA: Brooks/Cole.
Schulz-Hart, S., Brodbeck, F. C., Mojzisch, A., Kerschreiter, R., & Frey, D. (2006). Group decision-making in hidden profile situations: Dissent as a facilitator for decision quality. Journal of Personality and Social Psychology, 91, 1080-1093.
Schulz-Hardt, S., Jochims, M., & Frey, D. (2002). Productive conflict in group decision making: Genuine and contrived dissent as strategies to counteract biased information seeking. Organizational Behavior and Human Decision Processes. 88, 563-586.
Simons, T, L., & Peterson, R, S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85(1), 102-111.
Shah, P. P., Dirks, K. T., & Chervany, N. (2006). The multiple pathway of high performing groups: the interaction of social networks and group processes. Journal of Organizational Behavior, 27, 299-317.
Steele, C. M. (1988). The psychology of self-affirmation: Sustaining the integrity of the self. In L. Berkowitz (Ed.), Advanced in experimental social psychology(Vol. 21, pp. 261- 302). San Diego, CA: Academic Press.
van den Berg, W., Curseu, P. L., & Meeus, M. T. H. (2014). Emotion regulation and conflict transformation in multi-team systems. International Journal of Conflict Management, 25(2), 171-188.
Wall, J. A., & Callister, R. R. (1995). Conflict and its management. Journal of Management, 21(3), 515-558.
Yang, J., & Mossholder, K. W. (2004). Decoupling task and relationship conflict: The role of intragroup emotional processing, Journal of Organizational Behavior, 25, 589-605.
- Abstract viewed - 148 times
- PDF downloaded - 94 times
This work is licensed under a Creative Commons Attribution 4.0 International License.
© Korean Society for Industrial and Organizational Psychology, 2018
How to Cite
The transformation from task conflict into relationship conflict
The moderating effects of evaluation apprehension and intimacy
Vol 31 No 4 (2018): Korean Journal of Industrial and Organizational Psychology
Submitted: Apr 16, 2018
Published: Nov 30, 2018
Task conflict influences organizational effectiveness differentially based on given contingencies. Effective conflict management is thus necessary in order to properly utilize task conflict in organizations. The present research was conducted to uncover buffer conditions, or moderators that diminish transformation effect of from task conflict into relationship conflict. Specifically, the researchers proposed (1) evaluation apprehension and (2) relational intimacy would buffer the transformation of task conflict into relationship conflict. In the first research, 269 employees participated in self-report survey. The results showed that the transformation of task conflict into relationship conflict more occurred in a evaluation apprehension situation than a non-evaluation apprehension situation and less occurred in a relational intimacy than a relational non-intimacy. The researchers then conducted an experiment on 88 undergraduate students. The results of the second research also indicated that the conflict transformation less occurred in non-evaluation apprehension condition and relational intimacy condition in consistence with study 1. Based on the results, theoretical and practical implications, research limitations and future research directions are discussed.