The effect of supervisors’ abusive supervision on organizational cynicism Mediated moderation effect of supervisors’ work performance level through employee’s silence

Main Article Content

HyunSun Park
HyunSun Chung
DongGun Park


The purpose of this present study was to investigate the predictors of an interaction effect between supervisors’ abusive supervision and work performance level, especially focused on the relationship to employee’s organizational cynicism. In addition, this study examined the mediated moderation effect of supervisors’ work performance level through employee’s silence. The results from 300 participants provided evidence that (1) the interaction effect of supervisors’ abusive supervision with work performance level was positively related to organizational cynicism, (2) employee’s silence mediated the relationship between the interaction effect of supervisors’ abusive supervision with work performance level and organizational cynicism. Based on the results, implications of these findings, limitations and future study direction were discussed in general discussion.


Metrics Loading ...

Article Details

How to Cite
Park, H., Chung, H., & Park, D. (2015). The effect of supervisors’ abusive supervision on organizational cynicism: Mediated moderation effect of supervisors’ work performance level through employee’s silence. Korean Journal of Industrial and Organizational Psychology, 28(2), 225–248.
Empirical Articles


김혜원 (1997). 사회적 지원(social support): 성별에 따른 차이와 그 의미를 중심으로. 한국심리학회지: 사회 및 성격, 11(1), 23-40.

김효선, 차운아 (2009). 직장-가정 간 상호작용과 가족친화적 조직지원이 근로자의 조직몰입과 이직의도에 미치는 효과. 한국심리학회지: 산업 및 조직, 22(4), 515-540.

배성현, 정기준 (2007). 인적특성변수 및 상사구성원 교환관계(LMX)와 조직구성원 태도와의 관계에서 심리적 계약 위반의 매개효과. 한국인사관리학회: 인사관리연구, 31(1), 95-124.

우정원, 홍혜영 (2011). 가족 친화적 조직분위기, 직장-가정갈등과 심리적 안녕감이 조직몰입에 미치는 영향. 한국심리학회지: 일반, 30(4), 933-957.

윤수민, 이재식 (2010). 고용경쟁력과 조직시민 행동 사이의 관계: 직무 불안정성과 조직불안 및 직무열의의 이중 매개효과. 한국심리학회지: 산업 및 조직, 23(2), 297-315.

이병재, 정태석 (2013). 직장-가정 갈등이 이직의도와 조직몰입에 미치는 영향에 관한 연구. 한국디지털정책학회: 디지털정책연구, 11(8), 75-93.

이은희 (2000). 일과 가족 갈등의 통합모형: 선행변인, 결과변인과의 관계. 한국심리학회지: 일반, 19(2), 1-42.

이주일, 유경 (2010). 직장-가정 갈등의 세대 차이와 직장-가정 갈등이 행복에 미치는 영향: 직장여성의 경우. 한국심리학회지: 산업 및 조직, 23(3), 471-501.

장재윤 (2004). 직무 특성과 직장-가정간 갈등이 조직에 대한 애착 및 조직시민행동에 미치는 효과: 성차를 중심으로. 한국심리학회지: 산업 및 조직, 17(1), 107-127.

장재윤, 김혜숙 (2003). 직장-가정간 갈등이 삶의 만족 및 직무 태도에 미치는 효과에 있어서의 성차: 우리나라 관리직 공무원들을 대상으로. 한국심리학회지: 사회문제, 9(1), 23-42.

최규현, 박경규 (2013). 가정에 의한 직장방해가 기혼여성근로자의 직무태도와 행동에 미치는 영향. 한국심리학회지: 산업 및 조직, 26(3), 463-488.

통계청 (2010). 에서 2015. 2. 6 자료 얻음.

통계청 (2011). 에서 2015. 2. 6 자료 얻음.

통계청 (2012). 에서 2015. 2. 6 자료 얻음.

홍선희, 양병화, 오세진 (1998). 관여, 기대 및 지지에 다른 직장-가정 갈등요인의 효과모델 검증. 한국심리학회지: 산업 및 조직, 11(2), 1-19.

Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA: Sage.

Allen, T. D., Herst, D. E., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict: A review and agenda for future research. Journal of Occupational Health Psychology, 5, 278-308.

Allen, N. J., & Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior, 49, 252-276.

Amstad, F. T., Meier, L. L., Fasel, U., Elfering, A., & Semmer, N. K. (2011). A meta-analysis of work-family conflict and various outcomes with a special emphasis on cross-domain versus matching-domain relations. Journal of Occupational Health Psychology, 16, 151-169.

Bakker, A. B., Demerouti, E., & Euwema, M. C. (2005). Job resources buffer the impact of job demands on burnout. Journal of Occupational Health Psychology, 10, 170-180.

Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99, 274-284.

Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.

Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26, 587-595.

Beatty, C. A. (1996). The stress of managerial and professional women: Is the price too high? Journal of Organizational Behavior, 17, 233-251.

Boles, J. S., Johnston, M. W., & Hair, J. F. Jr. (1997). Role stress, work-family conflict and emotional exhaustion: Inter-relationships and effects on some work related consequences. Journal of Personal Selling and Sales Management, 17, 17-28.

Bragger, J. D., Rodriguez-Srednicki, O., Kutcher, E. J., Indovino, L., & Rosner, E. (2005). Work-family conflict, work-family culture, and organizational citizenship behavior among teachers. Journal of Business and Psychology, 20, 303-324.

Buchanan, B. (1974). Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly, 19, 533-546.

Byron, K. (2005). A meta-analytic review of work-family conflict and its antecedents. Journal of Vocational Behavior, 67, 169-198.

Casper, W. J., Martin, J. A., Buffardi, L. C., & Erdwins, C. J. (2002). Work-family conflict, perceived organizational support, and organizational commitment among employed mothers. Journal of Occupational Health Psychology, 7, 99-108.

Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences. Mahwah, NJ: Lawrence Erlbaum.

Cullen J. C., & Hammer, L. B. (2007). Developing and testing a theoretical model linking work-family conflict to employee safety. Journal of Occupational Health Psychology, 12, 266-278.

Dawson, J. F., & Richter, A. W. (2006). Probing three-way interactions in moderated multiple regression: Development and application of a slope difference test. Journal of Applied Psychology, 91, 917-926.

De Jonge, J., & Dormann, C. (2006). Stressors, resources, and strain at work: A Longitudinal test of the triple-match principle. Journal of Applied Psychology, 91, 1359-1374.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86, 499-512.

Duxbury, L. E., & Higgins, C. A. (1991). Gender differences in work-family conflict. Journal of Applied Psychology, 76, 60-74.

Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction and conflict: A meta-analysis of cross-domain relations. Journal of Applied Psychology, 92, 57-80.

Frone, M. R., Russell, M., & Cooper, M. L. (1992). Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. Journal of Applied Psychology, 77, 65-78.

Gerstner, C. R., & Day, D. V. (1997). Meta-analytic review of leader-member exchange theory: Correlates and construct issues. Journal of Applied Psychology, 82, 827-844.

Graen, G. B., Liden, R., & Hoel, W. (1982). Role of leadership in the employee withdrawal process. Journal of Applied Psychology, 67, 868-872.

Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years. Applying a multi-level multi-domain perspective. Leadership Quarterly, 6, 219-247.

Greenhaus, J. H., & Allen, T. D. (2014). Work-family balance: A review and extension of the literature. In J. C. Quick & L. E. Tetrick (Eds.), Handbook of occupational health psychology (2nd ed., pp.165-183). Washington, DC: American Psychological Association.

Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10, 76-88.

Gutek, B. A., Searle, S., & Klepa, L. (1991). Rational versus gender role explanations for work-family conflict. Journal of Applied Psychology, 76, 560-568.

Hair, J. F., Black, W. C., Babin, B. F., & Anderson, R. E. (2014). Multivariate data analysis(7th ed.). London: Pearson.

Hall, D., & Richter, J. (1988). Balancing work life and home life: What can organizations do to help? Academy of Management Executive, 11, 213-223.

Hobfoll, S. E. (2001). The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology: An International Review, 50, 337-421.

Jex, S. M., & Britt, T. W. (2011). 조직심리학 제 2판 [Organizational psychology: A scientist- practitioner approach, 2nd ed.]. (박영석, 서용원, 이주일, 장재윤 역). 서울: 시그마프레스. (원전은 2008년에 출판).

Lapierre, L. M., & Allen, T. D. (2006). Work-supportive family, family supportive supervision, use of organizational benefits, and problem-focused coping: Implications for work-family conflict and employee well-being. Journal of Occupational Health Psychology, 11, 169-181.

Lazarus, R. S. (1991). Progress on a cognitive- motivational-relational theory of emotion. American Psychologist, 46, 819-834.

Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87, 131-142.

Lee, K., Allen, N. J., Meyer, J. P., & Rhee, K. Y. (2001). The three component model of organisational commitment: An application to South Korea. Applied Psychology, 50, 596-614.

Livingston, B. A., & Judge, T. A. (2008). Emotional responses to work-family conflict: An examination of gender role orientation among working men and women. Journal of Applied Psychology, 93, 207-216.

Lyness, K. S., & Thompson, D. E. (1997). Above the glass ceiling? A comparison of matched samples of female and male executives. Journal of Applied Psychology, 82, 359-375.

Major, D. A., & Morganson, V. J. (2011). Coping with work-family conflict: A leader-member exchange perspective. Journal of Occupational Health Psychology, 16, 126-138.

McElwain, A. K., Korabik, K., & Rosin, H. M. (2005). An examination of gender differences in work-family conflict. Canadian Journal of Behavioural Science, 37, 283-298.

Meyer, J. P., & Allen, N. J. (1991). A three- component conceptualization of organizational commitment. Human Resource Management Review, 1, 61-89.

Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61, 20-52.

Michel, J. S., Kotrba, L. M., Mitchelson, J. K., Clark, M. A., & Baltes, B. B. (2011). Antecedents of work-family conflict: A meta-analytic review. Journal of Organizational Behavior, 32, 689-725.

Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work-family conflicts and work-family conflict scales. Journal of Applied Psychology, 81, 400- 410.

O’Brien, K. M., Ganginis Del Pino, H. V., Yoo, S. K., Cinamon, R. G., & Han, Y. J. (2014). Work, family, support, and depression: Emplyed mothers in Israel, Korea, and the United states. Journal of Counseling Psychology, 61, 461-472.

O’Driscoll, M. P., Ilgen, D. R., & Hildreth, K. (1992). Time devoted to job and off-job activities, interrole conflict, and affective experiences. Journal of Applied Psychology, 77, 272-279.

Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.

Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta- analysis. Journal of Applied Psychology, 94, 122-141.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.

Poppleton, S., Briner, R. B., & Kiefer, T. (2008). The roles of context and everyday experience in understanding work-non-work relationships: A qualitative diary study of white- and blue-collar workers. Journal of Occupational and Organizational Psychology, 81, 481-502.

Reichl, C., Leiter, M. P., & Spinath, F. M. (2014). Work-nonwork conflict and burnout: A meta-analysis. Human Relations, 67, 979-1005.

Scandura, T. A., & Graen, G. B. (1984). Moderating effects of initial leader-member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, 69, 428-436.

Schleicher, D. J., Hansen, S. D., & Fox, K. E. (2011). Job attitudes and work values. Washington, DC: American Psychological Association.

Schmidt, F. L., & Hunter, J. E. (2014). Methods of meta-analysis: Correcting error and bias in research findings (3rd ed.). Thousand Oaks, CA: Sage Publications.

Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663.

Spector, P. E. (2006). Method variance in organizational research: Truth or urban legend? Organizational Research Methods, 9, 221-232.

Spector, P. E., Bauer, J. A., & Fox, S. (2010). Measurement artifacts in the assessment of counterproductive work behavior and organizational citizenship behavior: Do we know what we think we know? Journal of Applied Psychology, 95, 781-790.

Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22, 46-56.

Thomson, H. B., & Werner, J. M. (1997). The impact of role conflict/facilitation on core and discretionary behaviors: Testing a mediated model. Journal of Management, 23, 583-601.

Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.

Most read articles by the same author(s)