Differential Effects of Challenge and Hindrance Stressors on OCBs through Work Engagement

Main Article Content

Heejin Kim
HyungIn Park


This study investigated mediating effects of work engagement facets (vigor, dedication, and absorption) on the relationships between challenge-hindrance stressors and two kinds of organizational citizenship behaviors (OCBs). Participants were recruited from an online panel of a survey company in South Korea, and 353 employees completed a cross-sectional questionnaire. The results of path analyses and bootstrap analyses indicated that challenge stressors showed positive indirect effects on OCBs through increased vigor and dedication, whereas hindrance stressors exhibited negative indirect effects through decreased vigor and dedication. In addition, facets of work engagement displayed distinct patterns in terms of their mediating effects, in that dedication consistently showed larger effect sizes compared to vigor and absorption. Moreover, challenge stressors were observed to have both direct and indirect effects on OCBs, whereas hindrance stressors were found to have only indirect effects. Based on these research findings, theoretical and practical implications were discussed, along with limitations of the study and suggestions for future research.


Metrics Loading ...

Article Details

How to Cite
Kim, H., & Park 형. (2023). Differential Effects of Challenge and Hindrance Stressors on OCBs through Work Engagement. Korean Journal of Industrial and Organizational Psychology, 36(4), 501–526. Retrieved from https://journal.ksiop.or.kr/index.php/KJIOP/article/view/581
Empirical Articles


김영신, 박형인 (2022). 동료무례가 직무열의를 통해 과업행동 및 CWB에 미치는 영향: 상사지원인식의 조 절효과. 한국심리학회지: 산업 및 조직, 35(2), 187-212. https://doi.org/10.24230/kjiop.v35i2.187-212

김유나, 박형인 (2021). 점심 회복활동이 직무열의를 통해 조직시민행동으로 가는 매개모형 연구. Journal of The Korean Data Analysis Society, 23(5), 2381-2400. https://doi.org/10.37727/jkdas.2021.23.5.2381

성유경, 한영석 (2019). 방해성 및 도전성 스트레서, 긍정심리자본이 프리젠티즘에 미치는 영향: 직무열의와 직무탈진의 매개효과. 한국산학기술학회논문지, 20(6), 48-54. https://doi.org/10.5762/KAIS.2019.20.6.48

유경열 (2021). 동료의 지식공유, 도전-방해 스트레스, 창의적 행동, 과업 성과 간의 관계에 관한 연구. 서울대학교 일반대학원 석사학위논문.

윤수민 (2011). 조직몰입, 직무안정성, 그리고 조직문화가 조직시민행동에 미치는 영향. 부산대학교 일반대학원 석사학위논문.

이소라, 이호영, 유재원 (2020). 기업의 외부 평판이 직원의 조직시민행동과 불량행동에 미치는 영향: 스트레스 요인에 따른 차이를 중심으로. 유통연구, 25(1), 77-100. http://dx.doi.org/10.17657/jcr.2020.01.31.4

장성희 (2009). 서비스 종업원의 정서특서이 직무탈진과 직무열의에 미치는 영향: 정서노동 전략의 매개효과. 아주대학교 일반대학원 석사학위논문.

Ajzen, I., & Fishbein, M. (2005). The Influence of Attitudes on Behavior. In D. Albarracín, B. T. Johnson, & M. P. Zanna (Eds.), The handbook of attitudes (pp. 173–221). Lawrence Erlbaum Associates Publishers.

Albarracín, D., Zanna, M. P., Johnson, B. T., & Kumkale, G. T. (2005). Attitudes: Introduction and Scope. In D. Albarracín, B. T. Johnson, & M. P. Zanna (Eds.), The handbook of attitudes (pp. 3–19). Lawrence Erlbaum Associates Publishers.

Allen, T. D., Barnard, S., Rush, M. C., & Russell, J. E. A. (2000). Ratings of organizational citizenship behavior: Does the source make a difference? Human Resource Management Review, 10(1), 97–114. https://doi.org/10.1016/S1053-4822(99)00041-8

Babcock-Roberson, M. E., & Strickland, O. J. (2010). The relationship between charismatic leadership, work engagement, and organizational citizenship behaviors. The Journal of Psychology, 144(3), 313-326. https://doi.org/10.1080/00223981003648336

Bakker, A. B. (2011). An evidence-based model of work engagement. Current Directions in Psychological Science, 20(4), 265-269. https://doi.org/10.1177/0963721411414534

Bakker, A. B., & Sanz-Vergel, A. I. (2013). Weekly work engagement and flourishing: The role of hindrance and challenge job demands. Journal of Vocational Behavior, 83(3), 397–409. https://doi.org/10.1016/j.jvb.2013.06.008

Beehr, T. (1998) An organizational psychology meta-model of occupational stress. In Cooper, C. L.(Eds.), Theories of organizational stress (pp.6-27). OUP Oxford.

Biesanz, J. C., Falk, C. F., & Savalei, V. (2010). Assessing mediation models: Tesing and interval estimation for indirect effects. Multivariate Behavioral Research, 45(4), 661-701. https://doi.org/10.1080/00273171.2010.498292

Bogler, R., & Somech, A. (2019). Psychological capital, team resources and organizational citizenship behavior. The Journal of Psychology, 153(8), 784-802. https://doi.org/10.1080/00223980.2019.1614515

Boomsma, A. (2000). Reporting analyses of covariance structures. Structural Equation Modeling, 7(3), 461-483. https://doi.org/10.1207/S15328007SEM0703_6

Cavanaugh, M. A., Boswell, W. R., Roehling, M. V. & Boudreau, J. W. (1998). “Challenge” and “hindrance” related stress among U.S. managers (CAHRS Working Paper #98-13). Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies. http://digitalcommons.ilr.cornell.edu/cahrswp/126

Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among US managers. Journal of Applied Psychology, 85(1), 65-74. https://doi.org/10.1037//0021-9010.85.1.65

Chang, C.-H., Johnson, R. E., & Yang, L.-Q. (2007). Emotional strain and organizational citizenship behaviours: A meta-analysis and review. Work & Stress, 21(4), 312–332. https://doi.org/10.1080/02678370701758124

Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95(5), 834-848. https://doi.org/10.1037/a0019364

Eldor, L. (2016). Work engagement: Toward a general theoretical enriching model. Human Resource Development Review, 15(3), 317-339. https://doi.org/10.1177/1534484316655666

Farid, T., Iqbal, S., Ma, J., Castro-González, S., Khattak, A., & Khan, M. K. (2019). Employees’ perceptions of CSR, work engagement, and organizational citizenship behavior: The mediating effects of organizational justice. International Journal of Environmental Research and Public Health, 16(10), 1731. https://doi.org/10.3390/ijerph16101731

Fisher, D. M. (2014). A multilevel cross-cultural examination of role overload and organizational commitment: Investigating the interactive effects of context. Journal of Applied Psychology, 99(4), 723-736. https://doi.org/10.1037/a0035861

Gupta, M., Shaheen, M., & Reddy, P. K. (2017). Impact of psychological capital on organizational citizenship behavior: Mediation by work engagement. Journal of Management Development, 36(7), 973-983. https://doi.org/10.1108/JMD-06-2016-0084

Hoffman, B. J., Blair, C. A., Meriac, J. P., & Woehr, D. J. (2007). Expanding the criterion domain? A quantitative review of the OCB literature. Journal of Applied Psychology, 92(2), 555-566. https://doi.org/10.1037/0021-9010.92.2.555

Hu, L.-t., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55. https://doi.org/10.1080/10705519909540118

JASP Team (2023). JASP (Version 0.17.2) [Computer software]. https://jasp-stats.org/.

Jex, S. M. (1998). Stress and job performance: Theory, research, and implications for managerial practice. Sage Publications Ltd.

Joreskog, K. G., & Sorbom, D. (2017). LISREL 9.30 for Windows [Computer software]. Scientific Software International, Inc.

Kim, M., & Beehr, T. A. (2017). Challenge and hindrance demands lead to employees' health and behaviours through intrinsic motivation. Stress and Health, 34(3), 367-378. https://doi.org/10.1002/smi.2796

Kline, R. B. (2023). Principles and practice of structural equation modeling (5th ed.). Guilford Press.

Koopman, J., Howe, M., & Hollenbeck, J. R. (2015). Pulling the Sobel Test up by its bootstraps. In C. E. Lance & R. J. Vandenberg (Eds.), More statistical and methodological myths and urban legends (pp. 224–243). Routledge/Taylor & Francis Group.

Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer.

Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87(1), 131-142. https://doi.org/10.1037/0021-9010.87.1.131

LePine, J. A., LePine, M. A., Jackson, C. L (2004). Challenge and hindrance stress: Relationships with exhaustion, motivation to learn, and learning performance. Journal of Applied Psychology, 89(5), 883-891. https://doi.org/10.1037/0021-9010.89.5.883

Lepine, J. A., Podsakoff, N. P., & Lepine, M. A. (2005). A meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48(5), 764-775. https://doi.org/10.5465/AMJ.2005.18803921

Liu, C., Liu, Y., Mills, M., & Fan, J. (2013). Job stressors, job performance, job dedication, and the moderating effect of conscientiousness: A mixed-method approach. International Journal of Stress Management, 20(4), 336-363. https://doi.org/10.1037/a0034841

Lockey, S., Graham, L., Zheng, Y., Hesketh, I., Plater, M., & Gracey, S. (2022). The Impact of workplace stressors on exhaustion and work engagement in policing. The Police Journal: Theory, Practice and Principles, 95(1), 190-206. https://doi.org/0.1177/0032258X211016532

Maassen, G. H., & Bakker, A. B. (2001). Suppressor variables in path models: Definitions and interpretations. Sociological Methods & Research, 30(2), 241–270. https://doi.org/10.1177/0049124101030002004

MacCallum, R. C., Browne, M. W., & Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1(2), 130-149. https://doi.org/10.1037/1082-989X.1.2.130

Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology: Perspectives on Science and Practice, 1(1), 3–30. https://doi.org/10.1111/j.1754-9434.2007.0002.x

Martinescu, E., Jansen, W., & Beersma, B. (2021). Negative gossip decreases targets’ organizational citizenship behavior by decreasing social inclusion. a multi-method approach. Group & Organization Management, 46(3), 463–497. https://doi.org/10.1177/1059601120986876

Matthews, R. A., Mills, M. J., Trout, R. C., English, L. (2014). Family-supportive supervisor behaviors, work engagement, and subjective well-being: A contextually dependent mediated process. Journal of Occupational Health Psychology, 19(2), 168-181. https://doi.org/10.1037/a0036012

Mazzola, J. J., & Disselhorst, R. (2019). Should we be “challenging” employees?: A critical review and meta‐analysis of the challenge‐hindrance model of stress. Journal of Organizational Behavior, 40(8), 949–961. https://doi.org/10.1002/job.2412

Ng, L. P., Choong, Y. O., Kuar, L. S., Tan, C. E., & Teoh, S. Y. (2021). Job satisfaction and organizational citizenship behaviour amongst health professionals: The mediating role of work engagement. International Journal of Healthcare Management, 14(3), 797-804. https://doi.org/10.1080/20479700.2019.1698850

O’Brien, K., & Beehr, T. A. (2019). So far, so good: Up to now, the challenge-hindrance framework describes a practical and accurate distinction. Journal of Organizational Behavior, 40(8), 962-972. https://doi.org/10.1002/job.2405

Ocampo, L., Acedillo, V., Bacunador, A. M., Balo, C. C., Lagdameo, Y. J., & Tupa, N. S. (2018). A historical review of the development of organizational citizenship behavior (OCB) and its implications for the twenty-first century. Personnel Review, 47(4), 821–862. https://doi.org/10.1108/PR-04-2017-0136

Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5, 295-306. https://doi.org/10.1146/annurev-orgpsych-032117-104536

Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications.

Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), 775-802. https://doi.org/10.1111/j.1744-6570.1995.tb01781.x

Pearsall, M. J., Ellis, A. P. J., & Stein, J. H. (2009). Coping with challenge and hindrance stressors in teams: Behavioral, cognitive, and affective outcomes. Organizational Behavior and Human Decision Processes, 109(1), 18–28. https://doi.org/10.1016/j.obhdp.2009.02.002

Ployhart, R. E., & Vandenberg, R. J. (2010). Longitudinal research: The theory, design, and analysis of change. Journal of Management, 36(1), 94–120. https://doi.org/10.1177/0149206309352110

Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92(2), 438-454. https://doi.org/10.1037/0021-9010.92.2.438

Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903. https://doi.org/10.1037/0021-9010.88.5.879

Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531–544. https://doi.org/10.1177/014920638601200408

Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122-141. https://doi.org/10.1037/a0013079

Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879-891. https://doi.org/10.3758/BRM.40.3.879

Rodell, J. B., & Judge, T. A. (2009). Can “good” stressors spark “bad” behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors. Journal of Applied Psychology, 94(6), 1438-1451. https://doi.org/10.1037/a0016752

Rich, B. L., LePine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635. https://doi.org/10.5465/AMJ.2010.51468988

Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. Journal of Applied Psychology, 87(1), 66-80. https://doi.org/10.1037/0021-9010.87.1.66

Sawhney, G., & Michel, J.S. (2022). Challenge and hindrance stressors and work outcomes: the moderating role of day-level affect. Journal of Business and Psychology, 37(3), 389-405. https://doi.org/389-405.10.1007/S10869-021-09752-5

Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293-315. https://doi.org/10.1002/job.248

Schaufeli, W. B., & Bakker, A. B. (2010). Defining and measuring work engagement: Bringing clarity to the concept. In A. B. Bakker (Ed.) & M. P. Leiter, Work engagement: A handbook of essential theory and research (pp. 10–24). Psychology Press.

Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716. https://doi.org/10.1177/0013164405282471

Schaufeli, W. B., Salanova, M., Gonzalez-Roma, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92. https://doi.org/10.1023/A:1015630930326.

Searle, B. J., & Auton, J. C. (2015). The merits of measuring challenge and hindrance appraisals. Anxiety, Stress, and Coping, 28(2), 121–143. https://doi.org/10.1080/10615806.2014.931378

Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. In S. Leinhardt (Ed.), Sociological methodology 1982 (pp. 290–312). Jossey-Bass. https://doi.org/10.2307/270723

Tzelgov, J., & Henik, A. (1991). Suppression situations in psychological research: Definitions, implications, and applications. Psychological Bulletin, 109(3), 524–536. https://doi.org/10.1037/0033-2909.109.3.524

van Der Vegt, G., van De Vliert, E., & Oosterhof, A. (2003). Informational dissimilarity and organizational citizenship behavior: The role of intrateam interdependence and team identification. Academy of Management Journal, 46(6), 715–727. https://doi.org/10.2307/30040663

Webster, J. R., Beehr, T. A., & Christian, N. D. (2010) Toward a better understanding of the effects of hindrance and challenge stressors on work behavior. Journal of Vocational Behavior, 76(1), 68-77. https://doi.org/10.1016/j.jvb.2009.06.012

Webster, J. R., Beehr, T. A., & Love, K. (2011). Extending the challenge-hindrance model of occupational stress: The role of appraisal. Journal of Vocational Behavior, 79(2), 505–516. https://doi.org/10.1016/j.jvb.2011.02.001

Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617. https://doi.org/10.1177/014920 639101700305

Yang, L. Q., Simon, L. S., Wang, L., & Zheng, X. (2016). To branch out or stay focused? Affective shifts differentially predict organizational citizenship behavior and task performance. Journal of Applied Psychology, 101(6), 831-845. https://doi.org/10.1037/apl0000088

Zapf, D., Dormann, C., & Frese, M. (1996). Longitudinal studies in organizational stress research: A review of the literature with reference to methodological issues. Journal of Occupational Health psychology, 1(2), 145-169. https://doi.org/10.1037//1076-8998.1.2.145.

Most read articles by the same author(s)