The effect of role stress on organizational commitment The mediating effect of psychological contract breach and moderating effect of resilience

Main Article Content

SooMin Ryu
TaeYong Yoo


The first purpose of the study was to examine the mediating effect of psychological contract breach in the relationship between role stress(role ambiguity, role conflict, and role overload) and organizational commitment. The second purpose of this study was to examine the moderating effect of resilience in the relationship between role stress(role ambiguity, role conflict, and role overload) and psychological contract breach. For these purposes, data were collected from 267 employees working in various corporations by questionnaires. Results indicated that role ambiguity, role conflict, and role overload have positive effects on psychological contract breach, and that psychological contract breach has a negative effect on organizational commitment. The psychological contract breach partially mediated the relationship between role ambiguity and organizational commitment, and fully mediated the relationship between role conflict and role overload and organizational commitment. The moderation effect of resilience was found because resilience weakens the positive relationship between role overload and psychological contract breach. Based on these results, academic and practical implications were discussed. Finally, the limitations of this study and directions for the future research were discussed.


Metrics Loading ...

Article Details

Empirical Articles

Funding data


유민봉, 박 윤, 홍혜승 (2012). 심리적 계약위반이 이직의도 및 동기부여에 미치는 영향: 직장가족주의 성향의 조절효과. 행정논총, 50(4), 135-162.
유태용, 현희정 (2003). 개인과 조직성격간 부합, 개인과 직무특성 간 부합이 조직과 직무에 대한 태도 및 행동에 미치는 영향. 한국심리학회지: 산업 및 조직, 16(3), 201-222.
Arthur, J. B. (1994). Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37, 670-687.
Beehr, T. A. (1995). Role ambiguity and role conflict in the workplace. New York: Routledge.
Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review1. Personnel Psychology, 31, 665- 699.
Behrman, D. N., & Perreault Jr, W. D. (1984). A role stress model of the performance and satisfaction of industrial salespersons. The Journal of Marketing, 48, 9-21.
Brockner, J., Wiesenfeld, B. M., Reed, T., Grover, S., & Martin, C. (1993). Interactive effect of job content and context on the reactions of layoff survivors. Journal of Personality and Social Psychology, 64, 187-197.
Churchill Jr, G. A., Ford, N. M., Hartley, S. W., & Walker Jr, O. C. (1985). The determinants of salesperson performance: A meta-analysis. Journal of Marketing Research, 22, 103-118.
Conway, N., & Briner, R. B. (2005). Understanding psychological contracts at work: A critical evaluation of theory and research. Oxford University Press.
Crino, M. D., & Leap, T. L. (1989). What HR managers must know about employee sabotage. Personnel, 66, 31-37.
Dyer, J. G., & McGuinness, T. M. (1996). Resilience: Analysis of the concept. Archives of Psychiatric Nursing, 10, 276-282.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75, 51-59.
French, J. R., Caplan, R. D., & Van Harrison, R. (1982). The mechanisms of job stress and strain. Chichester Sussex, New York: John Wiley.
Ganster, D. C., & Schaubroeck, J. (1991). Work stress and employee health. Journal of Management, 17, 235-271.
Gakovic, A., & Tetrick, L. E. (2003). Perceived organizational support and work status: A comparison of the employment relationships of part‐time and full‐time employees attending university classes. Journal of Organizational Behavior, 24, 649-666.
Glazer, S., & Beehr, T. A. (2005). Consistency of implications of three role stressors across four countries. Journal of Organizational Behavior, 26, 467-487.
Gu, Q., & Day, C. (2007). Teachers resilience: A necessary condition for effectiveness. Teaching and Teacher Education, 23, 1302-1316.
Guerrero, S., & Herrbach, O. (2008). The affective underpinnings of psychological contract fulfillment. Journal of Managerial Psychology, 23, 4-17.
Guzzo, R. A., & Noonan, K. A. (1994). Human resource practices as communications and the psychological contract. Human Resource Management, 33, 447-462.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. Oxford, England: John Wiley.
King, J. E. (2000). White‐collar reactions to job insecurity and the role of the psychological contract: Implications for human resource management. Human Resource Management, 39, 79-92.
Netemeyer, R. G., Johnston, M. W., & Burton, S. (1990). Analysis of role conflict and role ambiguity in a structural equations framework. Journal of Applied Psychology, 75, 148-157.
Nicholson, P. J., & Goh, S. C. (1983). The relationship of organization structure and interpersonal attitudes to role conflict and ambiguity in different work environments. Academyof Management Journal, 26, 148-155.
MacKay, C. J., Cousins, R., Kelly, P. J., Lee, S., & McCaig, R. H. (2004). Management standards and work-related stress in the UK: Policy background and science. Work & Stress, 18, 91-112.
Margolis, B. L., Kroes, W. H., & Quinn, R. P. (1974). Job stress: An unlisted occupational hazard. Journal of Occupational and Environmental Medicine, 16, 659-661.
Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22, 226-256.
Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational behavior, 14, 224-247.
Muchinsky, P. M. (2012). Psychology applied to work(10th Ed.). Hypergraphic Press.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/DC Heath and Com.
Pearce, J. L. (1981). Bringing some clarity to role ambiguity research. Academy of Management Review, 6, 665-674.
Polk, L. V. (1997). Toward a middle-range theory of resilience. Advances in Nursing Science, 19, 1-13.
Premack, S. L., & Wanous, J. P. (1985). A meta-analysis of realistic job preview experiments. Journal of Applied Psychology, 70, 706-719.
Raja, U., Johns, G., & Ntalianis, F. (2004). The impact of personality on psychological contracts. Academy of Management Journal, 47, 350-367.
Reivich, K., & Shatte, A. (2003). The resilience factor: 7 keys to finding your inner strength and overcoming life's hurdles. Broadway.
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163.
Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41, 574-599.
Robinson, S. L., & Morrison, E. W. (1995). Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behavior. Journal of Organizational Behavior, 16, 289-298.
Robinson, S. L., & Morrison, E. W. (2000). The development of psychological contract breach and violation: A longitudinal study. Journal of Organizational Behavior, 21, 525-546.
Robinson, S. L., & Rousseau, D. M. (1994). Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior, 15, 245-259.
Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2, 121-139.
Rousseau, D. M., & Parks, J. M. (1993). The contracts of individuals and organizations. Research in Organizational Behavior, Greenwich, Conn: JAI Press.
Rousseau, D. M. (1995). Psychological contracts in organizations: Understanding written and unwritten agreements. Sage Publications.
Rutter, M. (2007). Resilience, competence, and coping. Child Abuse & Neglect, 31, 205-209.
Sauter, S. L., Murphy, L. R., & Hurrell, J. J. (1990). Prevention of work-related psychological disorders: A national strategy proposed by the National Institute for Occupational Safety and Health (NIOSH). American Psychologist, 45, 146-158.
Schein, E. H. (1980). Organizational psychology(3rd ed.). Englewood Cliffs, NJ: Prentice-Hall.
Shore, L. M., & Tetrick, L. E. (1994). The psychological contract as an explanatory framework in the employment relationship. In C. L. Cooper & D. M. Rousseau(Eds.), Trends in organizational behavior(pp. 91-109). Chichester, United Kingdom: Wiley.
Smith, B. W., Dalen, J., Wiggins, K., Tooley, E., Christopher, P., & Bernard, J. (2008). The brief resilience scale: assessing the ability to bounce back. International Journal of Behavioral Medicine, 15, 194-200.
Szilagyi, A. D., & Wallace, M. J. (1990). Organizational behavior and performance, Scott, Foresman/Little, Brown, Glenview.
Tracey, J. B., Hinkin, T. R., Tannenbaum, S., & Mathieu, J. E. (2001). The influence of individual characteristics and the work environment on varying levels of training outcomes. Human Resource Development Quarterly, 12, 5-23.
Tugade, M. M., Fredrickson, B. L., & Feldman B. L. (2004). Psychological resilience and positive emotional granularity: Examining the benefits of positive emotions on coping and health. Journal of Personality, 72, 1161-1190.
Turnley, W. H., & Feldman, D. C. (1999). The impact of psychological contract violations on exit, voice, loyalty, and neglect. Human Relations, 52, 895-922.
Turnley, W. H., & Feldman, D. C. (2000). Reexamining the effects of psychological contract violations: Unmet expectations and job dissatisfaction as mediators. Journal of Organizational Behavior, 21, 25-42.
Tusaie, K., & Dyer, J. (2004). Resilience: a historical review of the construct. Holistic Nursing Practice, 18, 3-10.
Vogus, T. J., & Sutcliffe, K. M. (2007). Organizational resilience: towards a theory and research agenda. In Systems, Man and Cybernetics, ISIC.
Weiner, B. (1985). An attributional theory of achievement motivation and emotion. Psychological Review, 92, 548-573.

Most read articles by the same author(s)

1 2 > >>