The Effect of Coworker Incivility on Turnover Intention The Mediating Effect of Exhaustion Moderated by Recovery Experiences
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This study investigated the moderating effects of recovery experiences (psychological detachment, relaxation, mastery, and control) on the mediational path from coworker incivility to turnover intention via exhaustion. Recovery experiences were expected to buffer the effect of exhaustion on turnover intention, ultimately alleviating the magnitude of the indirect effect of coworker incivility on turnover intention. The results from 193 Korean workers revealed that mastery and control experiences buffered the relationship between exhaustion and turnover intention. Control experience also showed the moderated mediational effect reducing the negative impact of coworker incivility on turnover intention through exhaustion. Based on these results, academic and practical implications were discussed, along with the suggestions for future research directions.
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