Main Article Content
The purpose of this study was to investigate the influence of role stress(role conflict, role ambiguity, and role overload) on employee silence behavior and the mediating effect of psychological ownership between two variables. In addition, this study examined the moderating effect of perceived supervisor support on the relationship between psychological ownership and employee silence behavior. Using the survey research method, data were collected from 310 employees who were working in a variety of organizations in Korea. As results, role conflict, role ambiguity, and role overload had positive relationships with employee silence behavior. And psychological ownership had mediation effect in the relationship between role conflict/role ambiguity and employee silence behavior. The perceived supervisor support had moderation effect on the relationship between psychological ownership and employee silence behavior. That is, the negative relationship between psychological ownership and employee silence behavior was stronger when the perceived supervisor support was high rather than low. Finally, based on these results, we discussed the implications and limitations of the study, and the suggestions for the future research.
This work is licensed under a Creative Commons Attribution 4.0 International License.
안성수, 김석용 (2016). 직무역할스트레스가 심리적 안녕감과 직무만족에 미치는 영향 연구-사회적 지원의 조절효과를 중심으로. 한국자치행정학보, 30(1), 61-79.
이규용, 송정수 (2014). 직무특성과 서비스품질의 관계에서 심리적 주인의식의 매개효과. 대한안전경영과학회지, 16(1), 147-158.
이수민 (2010). 심리적 주인의식에 영향을 미치는 개인차 변수에 관한 연구. 성균관대학교 일반대학원 석사학위논문.
이하나, 허찬영 (2015). 심리적 계약위반이 조직시민행동에 미치는 영향. 조직과 인사관리연구, 39(1), 119-146.
정현선 (2013). 침묵과 발언행동의 변별성. 한국심리학회지: 문화 및 사회문제, 19(1), 1-17.
정현선, 박동건 (2013). 종업원 침묵의 전염. 한국심리학회지: 산업 및 조직, 26(1), 73- 101.
조아름, 유태용 (2014). 종업원 침묵행동과 상사지원인식, 절차공정성인식의 관계에서 침묵동기의 매개효과. 한국심리학회지: 산업 및 조직, 27(2), 291-315.
최주영 (2008). 일가치감이 조직시민행동 및 직무수행에 미치는 영향: 심리적 주인의식의 매개효과를 중심으로. 성균관대학교 일반대학원 석사학위논문.
Agarwal, S. (1993). Influence of formalization on role stress, organizational commitment, and work alienation of salespersons: A cross-national comparative study. Journal of International Business Studies, 24(4), 715-739.
Bagheri, G., Zarei, R., & Aeen, M. N. (2012). Organizational silence: Basic concepts and its development factors. Ideal Type of Management, 1(1), 47-58.
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands‐resources model to predict burnout and performance. Human Resource Management, 43(1), 83-104.
Beer, M., & Eisenstat, R. A. (2000). The silent killers of strategy implementation and learning. Sloan Management Review, 41(4), 29-40.
Beheshtifar, M., Borhani, H., & Moghadam, M. N. (2012). Destructive role of employee silence in organizational success. International Journal of Academic Research in Business and Social Sciences, 2(11), 275-282.
Bernhard, F., & O’Driscoll, M. P. (2011). Psychological ownership in small family-owned businesses: Leadership style and nonfamily- employees’ work attitudes and behaviors. Group and Organization Management, 36(30), 345-384.
Bhanthumnavin, D. (2003). Perceived social support from supervisor and group members' psychological and situational characteristics as predictors of subordinate performance in Thai work units. Human Resource Development Quarterly, 14(1), 79-97.
Blascovich, J., & Kelsey, R. M. (1990). Using electrodermal and cardiovascular measures of arousal in social psychological research. Thousand Oaks, CA: Sage.
Campbell, N. S., Perry, S. J., Maertz Jr, C. P., Allen, D. G., & Griffeth, R. W. (2013). All you need is… resources: The effects of justice and support on burnout and turnover. Human Relations, 66(6), 759-782.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among u.s. managers. Journal of Applied Psychology, 85(1), 65-74.
Chiu, S. F., Yeh, S. P., & Huang, T. C. (2015). Role stressors and employee deviance: The moderating effect of social support. Personnel Review, 44(2), 308-324.
Churchill Jr, G. A., Ford, N. M., & Walker Jr, O. C. (1974). Measuring the job satisfaction of industrial salesmen. Journal of Marketing Research, 11(3), 254-260.
Connelly, C. E., Zweig, D., Webster, J., & Trougakos, J. P. (2012). Knowledge hiding in organizations. Journal of Organizational Behavior, 33(1), 64-88.
Cooper, C. L., Dewe, P. J., & O'Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research, and applications. Thousand Oaks, CA: Sage.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512.
Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.
Dubinsky, A. J., & Hartley, S. W. (1986). A path-analytic study of a model of salesperson performance. Journal of the Academy of Marketing Science, 14(1), 36-46.
Eatough, E. M., Chang, C. H., Miloslavic, S. A., & Johnson, R. E. (2011). Relationships of role stressors with organizational citizenship behavior: A meta-analysis. Journal of Applied Psychology, 96(3), 619-632.
Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997), Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565-573.
Fisher, C. D., & Gitelson, R. (1983). A meta-analysis of the correlates of role conflict and ambiguity. Journal of Applied Psychology, 68(2), 320-333.
Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59(3), 291-309.
Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. (2008). A meta‐analysis of work demand stressors and job performance: Examining main and moderating effects. Personnel Psychology, 61(2), 227-271.
Glazer, S., & Beehr, T. A. (2005). Consistency of implications of three role stressors across four countries. Journal of Organizational Behavior, 26(5), 467-487.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513-524.
Hobfoll, S. E. (2001). The influence of culture, community, and the nested‐self in the stress process: Advancing conservation of resources theory. Applied Psychology: An International Review, 50(3), 337-421.
Holtz, B. C., & Harold, C. M. (2013). Interpersonal justice and deviance the moderating effects of interpersonal justice values and justice orientation. Journal of Management, 39(2), 339-365.
Ivancevich, J. M., & Matteson, M. T. (1980). Stress and work: A managerial perspective. Glenview, IL: Scott, Foresman.
Jex, S. M. (1998). Advanced topics in organizational behavior. Stress and job performance: Theory, research, and implications for managerial practice. Thousand Oaks, CA: Sage.
Kahn, R. L., & Byosiere, P. (1992). Stress in organizations. In M. D. Dunnette, J. M. R. Hough, & H. C. Triandis (Eds.), Handbook of industrial and organizational psychology(Vol. 4, pp. 571-650). Palo Alto, CA: Consulting Psychologists Press.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. New York: Willey.
Karasek, R. A., & Theorell, T. (1990). Healthy work: Stress, productivity and the reconstruction of working life. New York: Basic Books.
Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123-133.
Levinson, H. (1965). Reciprocation: The relationship between man and organization. Administrative Science Quarterly, 9(4), 370-390.
Liu, J., Wang, H., Hui, C., & Lee, C. (2012). Psychological ownership: How having control matters. Journal of Management Studies, 49(5), 869-895.
MacKay, C. J., Cousins, R., Kelly, P. J., Lee, S., & McCaig R. H. (2004). ‘Management Standards’ and work-related stress in the UK: Policy background and science. Work & Stress, 18(2), 91-112.
McLean Parks, J., Ma, L., & Gallagher, D. G. (2010). Elasticity in the ‘rules’ of the game: Exploring organizational expedience. Human Relations, 63(5), 701-730.
Milliken, F. J., Morrison, E. W., & Hewlin, P. F. (2003). An exploratory study of employee silence: Issues that employees don’t communicate upward and why. Journal of Management Studies, 40(6), 1453-1476.
Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706-725.
Pan, X. F., Qin, Q., & Gao, F. (2014). Psychological ownership, organization-based self-esteem and positive organizational behaviors. Chinese Management Studies, 8(1), 127-148.
Peng, H., & Pierce, J. (2015). Job-and organization-based psychological ownership: Relationship and outcomes. Journal of Managerial Psychology, 30(2), 151-168.
Perlow, L. A., & Repenning, N. P. (2009). The dynamics of silencing conflict. Research in Organizational Behavior, 29, 195-223.
Pfeffer, J. (1982). Organizations and organization theory. Boston, MA: Pitman.
Pierce, J. L., & Jussila, I. (2011). Psychological ownership and the organizational context: Theory, research evidence, and application. Cheltenham: Edward Elgar.
Pierce, J. L., Kostova, T., & Dirks, K. T. (2001). Toward a theory of psychological ownership in organizations. Academy of Management Review, 26(2), 298-310.
Pierce, J. L., O'driscoll, M. P., & Coghlan, A. M. (2004). Work environment structure and psychological ownership: The mediating effects of control. Journal of Social Psychology, 144(5), 507-534.
Pierce, J. L., Rubenfeld, S. A., & Morgan, S. (1991). Employee ownership: A conceptual model of process and effects. Academy of Management Review, 16(1), 121-144.
Pinder, C. C., & Harlos, K. P. (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. Research in Personnel and Human Resources Management, 20, 331-369.
Riantoputra, C. D., Maharisa, W., & Faridhal, T. (2016). Acquiescent and defensive silence in an indonesian context. Makara Hubs-Asia, 20(2), 122-131.
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(2), 150-163.
Rudmin, F. W., & Berry, J. W. (1987). Semantics of ownership: A free-recall study of property. The Psychological Record, 37(2), 257-268.
Ryan, K., & Oestreich, D. K. (1991). Driving fear out of the workplace(2nd ed.). San Francisco: Jossey-Bass.
Sauter, S. L., Murphy, L. R., & Hurrell, J. J. (1990). Prevention of work-related psychological disorders: A national strategy proposed by the national institute for occupational safety and health (NIOSH). American Psychologist, 45(10), 1146-1158.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi sample study. Journal of Organizational Behavior, 25(3), 293-315.
Van Dyne, L., Ang, S., & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies, 40(6), 1359-1392.
Van Dyne, L., & Pierce, J. L. (2004). Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior. Journal of Organizational Behavior, 25(4), 439-459.
Vandenberghe, C., Panaccio, A., Bentein, K., Mignonac, K., & Roussel, P. (2011). Assessing longitudinal change of and dynamic relationships among role stressors, job attitudes, turnover intention, and well being in neophyte newcomers. Journal of Organizational Behavior, 32(4), 652-671.
Vandewalle, D., Van Dyne, L., & Kostova, T. (1995). Psychological ownership: An empirical examination of its consequences. Group & Organization Management, 20(2), 210-226.
Withey, M. J., & Cooper, W. H. (1989). Predicting exit, voice, loyalty, and neglect. Administrative Science Quarterly, 34(4), 521-539.
Yildiz, B., Alpkan, L., Ates, H., & Sezen, B. (2015). Determinants of constructive deviance: The mediator role of psychological ownership. International Business Research, 8(4), 107-121.