The relationships between person-environment fit and job-related variables Meta-analysis
Article Sidebar
Main Article Content
Abstract
The purpose of this study is to meta-analyze the relationship between person-environment fit(person- organization fit and person-job fit) and job-related variables(organizational commitment, job satisfaction and turnover intention), and to investigate whether the relationship is moderated by organizational typology(public organization and private organization). A total of 15,589 employees from 51 samples were included and meta-analyzed using Hunter and Schmidt(2004)’s procedure. Based on Hunter and Schmidt(2004)’s procedure, we corrected sampling errors as well as measurement errors of individual studies to estimate true mean correlations between person-environment fit and job-related variables. The results suggest that there are positive correlations between person-environment fit and organizational commitment, job satisfaction, but negative correlations between person-environment fit and turnover intention. In addition, the subgroups analysis results indicate that the correlations between person-environment fit and job-related variables tend to be stronger for private organization. We discussed this results as compared to existing research studies using foreign samples and suggested implications, direction for future research and limitations.
Metrics
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
권혁기, 박봉규 (2011). 서비스 종사원 감정노동의 표면행위와 내면행위가 감정부조화 및 직무태도에 미치는 영향. 인적자원관리연구, 18(1), 311-325.
김문숙, 김예실, 이순묵 (2014). 정서노동과 직무관련 변수들 간 관계: 메타분석(Meta- Analysis). 한국심리학회지: 산업 및 조직, 27(4), 683-717.
김유선 (2012). MBI-GS 타당도 연구: Inefficacy 척도의 적용. 호서대학교 일반대학원 석사학위논문.
김학수 (2012). 감정노동이 직무소진과 직무철회에 미치는 영향. 경원대학교 일반대학원 박사학위논문.
노혜미, 유태용, 신강현 (2007). 정서지능과 정서노동 전략이 직무관련 태도에 미치는 영향: 개인적 성취감의 매개효과. 한국심리학회지: 산업 및 조직, 20(4), 529-550.
박건우, 김명소, 한영석 (2014). 상사에 대한 정서노동의 예측변인 탐색 및 직무소진과의 관계모형 검증. 한국심리학회지: 산업 및 조직, 27(1), 267-290.
박상언 (2009). 감정부조화의 영향과 그 조절요인에 관한 실증연구: 직무자율성과 사회적 지원의 조절효과를 중심으로. 경영학연구, 38(2), 379-405.
박선애, 이재창 (2014). 정서노동 전략이 직무탈진 및 직무열의에 미치는 영향: 긍정심리자본의 조절효과를 중심으로. 한국심리학회지: 산업 및 조직, 27(4), 781-804.
신강현 (2003). 일반직 종사자를 위한 직무 소진 척도(MBI-GS)에 대한 타당화 연구. 한국심리학회지: 산업 및 조직, 16(3), 1-17.
신강현, 오인수 (2004). 직무만족과 이직의도 예측시 직무열의의 중요성. 한국심리학회 연차학술발표대회 논문집, 1, 224-245.
신강현, 한영석, 김완석, 김원형 (2008). 정서노동과 직무탈진 및 직무열의 관계: 정서지능의 조절효과. 한국심리학회지: 산업 및 조직, 21(3), 475-491.
오아라, 박경규, 용현주 (2013). 조직지원인식과 직장 내 일탈행동의 관계: 정서적 몰입의 매개효과와 조직기반 자긍심의 조절효과. 한국심리학회지: 산업 및 조직, 26(1), 119- 147.
이 랑, 김완석, 신강현 (2006). 직무탈진과 직무열의의 요구-자원 모델에서 정서노동전략의 역할: 콜센터 상담원을 대상으로. 한국심리학회지: 산업 및 조직, 19(4), 573- 596.
이주일, 민경환 (1999). 정서노동이 체험정서, 표현정서 및 양자간 불일치에 미치는효과. 한국심리학회지: 사회 및 성격, 13(2), 149- 171.
정지희 (2013). 표현, 경험정서 차이로 평가한 정서노동의 유형 및 차별적 효과. 성균관대학교 일반대학원 석사학위논문.
최우성, 이종구 (2010). 콜센터 상담원의 직무탈진과 정서노동의 전후관계 확인. 한국심리학회지: 산업 및 조직, 23(1), 181-200.
한진환 (2012). 감정노동과 조직시민행동간 조직지원의 조절효과. 인적자원관리연구, 19(2), 83-101.
Aike, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Bewbury Park, CA: Sage.
Armeli, S., Eisenberger, R., Fasolo, P., & Lynch, P. (1998). Perceived organizational support and police performance: the moderating influence of socioemotional needs. Journal of Applied Psychology, 83(2), 288. DOI: https://doi.org/10.1037/0021-9010.83.2.288
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115. DOI: https://doi.org/10.5465/amr.1993.3997508
Bakker, A. B., & Geurts, S. (2004). Toward a dual-process model of work-home interference. Work and Occupations, 31(3), 345-366. DOI: https://doi.org/10.1177/0730888404266349
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Bono, J. E., Foldes, H. J., Vinson, G., & Muros, J. P. (2007). Workplace emotions: The role of supervision and leadership. Journal of Applied Psychology, 92(5), 1357-1367. DOI: https://doi.org/10.1037/0021-9010.92.5.1357
Bresó, E., Salanova, M., & Schaufeli, W. B. (2007). In search of the ‘third dimension’ of burnout: Efficacy or inefficacy? Applied Psychology: An International review, 56(3), 460-478. DOI: https://doi.org/10.1111/j.1464-0597.2007.00290.x
Brotheridge, C. M., & Grandey, A. A. (2002). Emtoional labor and burnout: Comparing two perspectives of “people work”. Journal of Vacational Behavior, 60(1), 17-39. DOI: https://doi.org/10.1006/jvbe.2001.1815
Carlson, D., Ferguson, M., Hunter, E., & Whitten, D. (2012). Abusive supervision and work-family conflict: The path through emotional labor and burnout. The Leadership Quarterly, 23(5), 849-859. DOI: https://doi.org/10.1016/j.leaqua.2012.05.003
Cheung, F., Tang, C. S., & Tang, S. (2011). Psychological capital as a moderator between emotional labor, burnout, and job satisfaction among school teachers in China. International Journal of Stress Management, 18(4), 348-371. DOI: https://doi.org/10.1037/a0025787
Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98(2), 310-357. DOI: https://doi.org/10.1037/0033-2909.98.2.310
Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. The Academy of Management review, 18(4), 621-656. DOI: https://doi.org/10.5465/amr.1993.9402210153
Cropanzano, R., Howes, J. C., Grandey, A. A., & Toth, P. (1997). The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior, 18, 159-180. DOI: https://doi.org/10.1002/(SICI)1099-1379(199703)18:2<159::AID-JOB795>3.0.CO;2-D
Diefendorff, J. M., Richard, E. M., & Yang, J. (2008). Linking emotion regulation strategies to affective events and negative emotions at work. Journal of Vocational behavior, 73(3), 498- 508. DOI: https://doi.org/10.1016/j.jvb.2008.09.006
Duke, A. B., Goodman, J. M., Treadway, D. C., & Breland, J. W. (2009). Perceived organizational support as a moderator of emotional labor/outcomes relationships. Journal of Applied Social Psychology, 39(5), 1013-1034. DOI: https://doi.org/10.1111/j.1559-1816.2009.00470.x
Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820. DOI: https://doi.org/10.1037/0021-9010.82.5.812
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507. DOI: https://doi.org/10.1037/0021-9010.71.3.500
Fredrickson, B. L., & Joiner, T. (2002). Positive emotions trigger upward spirals toward emotional well-being. Psychological science, 13(2), 172-175. DOI: https://doi.org/10.1111/1467-9280.00431
Gagné, M., & Deci, E. L. (2005). Self- determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331- 362. DOI: https://doi.org/10.1002/job.322
Gardner, W. L., Fischer, D., & Hunt, J. G. (2009). Emotional labor and leadership: A threat to authenticity? The Leadership Quarterly, 20(3), 466-482. DOI: https://doi.org/10.1016/j.leaqua.2009.03.011
George, J. M., Reed, T. F., Ballard, K. A., Colin, J., & Fielding, J. (1993). Contact with AIDS patients as a source of work-related distress: effects of organizational and social support. Academy of Management Journal, 36(1), 157-171.
Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178. DOI: https://doi.org/10.2307/2092623
Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110. DOI: https://doi.org/10.1037/1076-8998.5.1.95
Grandey, A. A., Fisk, G, M,, Mattila, A. S., Jansen, K. J., & Sideman, L. A. (2005). Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes, 96(1), 38-55. DOI: https://doi.org/10.1016/j.obhdp.2004.08.002
Grandey, A. A., Fisk, G. M., & Steiner, D. D. (2005). Must “service with a smile” be stressful? The moderating role of personal control for American and French employee. Journal of Applied Psychology, 90(5), 893-904. DOI: https://doi.org/10.1037/0021-9010.90.5.893
Halbesleben, J. R. B. (2006). Sources of social support and burnout: A meta-analytic test of the conservation of resources model. Journal of Applied Psychology, 91(5), 1134-1145. DOI: https://doi.org/10.1037/0021-9010.91.5.1134
Hekman, D. R., Steensma, H. K., Bigley, G. A., & Hereford, J. F. (2009). Effects of organizational and professional identification on the relationship between administrators’ social influence and professional employees’ adoption of new work behavior. Journal of Applied Psychology, 94(5), 1325-1335. DOI: https://doi.org/10.1037/a0015315
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44(3), 513-524. DOI: https://doi.org/10.1037/0003-066X.44.3.513
Hochschild, A. R. (1983). The Managed Heart, Berkely & Los angels. CA: University of California Press.
Hui, C. H., Yee, C., & Eastman, K. L. (1995). The relationship between Individualism- Collectivism and job satisfaction. Applied Psychology, 44(3), 276-282. DOI: https://doi.org/10.1111/j.1464-0597.1995.tb01080.x
Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16(3), 361-389. DOI: https://doi.org/10.1037/a0022876
Jawahar, I. M., Stone, T. H., & Kisamore, J. L. (2007). Role conflict and burnout: The direct and moderating effects of political skill and perceived organizational support on burnout dimensions. International Journal of Stress Management, 14(2), 142-159. DOI: https://doi.org/10.1037/1072-5245.14.2.142
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
Kammeyer-Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R., Zhang, Y., & Halvorsen-Ganepola, M. D. K. (2013). A meta-analytic structural model of dispositional affectivity and emotional labor. Personnel Psychology, 66(1), 47-90. DOI: https://doi.org/10.1111/peps.12009
Kawakami, N. M. D., Kobayashi, Y. M. A., Takao, S. M. D., & Tsutsumi, A. M. D. (2005). Effect of web-based supervisor training on supervisor support and psychological distress among workers: A randomized controlled trial. Preventive Medicine, 41(2), 471-478. DOI: https://doi.org/10.1016/j.ypmed.2005.01.001
Kirmayer, L. J., & Young, A. (1998). Culture and somatization: clinical, epidemiological, and ethnographic perspectives. Psychosomatic medicine, 60(4), 420-430. DOI: https://doi.org/10.1097/00006842-199807000-00006
Lamber, S. L. (2000). Added benefits: The link between work-life benefits and organizational citizenship behavior. Academy of management Journal, 43(5), 801-815.
LaRocco, J. M., House, J. S., & French Jr, J. R. P. (1980). Social support occupational stress, and health. Journal of Health and Social Behavior, 21(3), 202-218. DOI: https://doi.org/10.2307/2136616
Leavy, R. L. (1983). Social support and psychological disorder: A review. Journal of Community Psychology, 11(1), 3-21. DOI: https://doi.org/10.1002/1520-6629(198301)11:1<3::AID-JCOP2290110102>3.0.CO;2-E
Leiter, M. P., & Bakker, A. B. (2010). Work engagement: Introduction. Work engagement: a handbook of essential theory and research. New York: Psychology Press. 1-9.
Mann, S. (1999). Hiding what we feel, faking what we don’t: Understanding the role of your emotions at work. New York: Harper- Collins
Maslach, C. (1978). The client role in staff burn- out. Journal of Social Issues, 34(4), 111-124. DOI: https://doi.org/10.1111/j.1540-4560.1978.tb00778.x
Maslach, C., Jackson, S. E., & Leiter, M. P (1996). The Maslach Burnout Inventory-Test Manual (3rd edn). Palo Alto, CA: Consulting Psychologists Press.
Maslach, C., Schaufeli, W. B., & Leiter, M. P (2001). Job burnout. Annual Review of Psychology, 52, 397-422. DOI: https://doi.org/10.1146/annurev.psych.52.1.397
Matsmoto, D., Yoo, S. H., Nakagawa, S. (2008). Culture, emotion regulation, and adjustment. Journal of Personality and Social Psychology, 94(6), 925-937. DOI: https://doi.org/10.1037/0022-3514.94.6.925
Mesmer-Megnus, J. R., Dechurch, L. A., & Wax, A. (2012). Moving emotional labor beyond surface acting and deep acting: A discordance congruence perspective. Organizational Psychology Review, 2(1), 6-53. DOI: https://doi.org/10.1177/2041386611417746
Moon, T. W., Hur, W. M., & Jun, J. K. (2013). The role of perceived organizational support on emotional labor in the airline industry. International Journal of Contemporary Hospitality Management, 25(1), 105-123. DOI: https://doi.org/10.1108/09596111311290246
Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010. DOI: https://doi.org/10.5465/amr.1996.9704071861
Nixon, A. E., Yang, L. Q., Spector, P. E., & Zhang, X. (2011). Emotional labor in China: Do perceived organizational support and gender moderate the process? Stress and Health, 27(4), 289-305. DOI: https://doi.org/10.1002/smi.1359
Pine, A. M., & Aronson, E. (1988). Career burnout: Causes and cures. New York: Free Press.
Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44(5), 1018- 1027.
Rafaeli, A., & Sutton, R. I. (1989). The expression of emotion in organizational life. Research in Organizational Behavior, 11(1), 1-42.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature, Journal of Applied Psychology, 87(4), 698-714. DOI: https://doi.org/10.1037//0021-9010.87.4.698
Rich, B. L., & Lepine, J. A. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635. DOI: https://doi.org/10.5465/amj.2010.51468988
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. DOI: https://doi.org/10.1108/02683940610690169
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi- sample study. Journal of Organizational Behavior, 25(3), 293-315. DOI: https://doi.org/10.1002/job.248
Schaufeli, W. B., & Salanova, M. (2007). Efficacy or inefficacy, that’s the question: Burnout and work engagement and their relationship with efficacy beliefs. Anxiety, Stress and Coping, 20(2), 177-196. DOI: https://doi.org/10.1080/10615800701217878
Schaufeli, W. B., Leiter, M. P., Maslach, C., & Jackson, S. E. (1996). The Maslach Burnout Inventory-General Survey. in C. Maslach, S. E. Jackson, and M. P. Leiter (eds.), The Maslach Burnout Inventory-Test Manual(3rd edn). Consulting Psychologists Press, Palo Alto, CA.
Schaufeli, W. B., Salanova, M., Gonzales-Roma, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory analytic approach. Journal of Happiness Studies, 3(1), 71-92. DOI: https://doi.org/10.1023/A:1015630930326
Shugan, S. M. (1993). “Explanations for the Growth of Services,” in Service Quality: New Directions in Theory and Practice, Ronald T. Rust and Richard L. Oliver. (Eds). London: Sage, 223-240.
Stamper, C. L., & Johlke, M. C. (2003). The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes. Journal of Management, 29(4), 569-588. DOI: https://doi.org/10.1016/S0149-2063(03)00025-4
Stinglhamber, F., & Vandenberghe, C. (2003). Organizations ans superviosrs as sources of support ans targets of commitment: a longitudinal study. Journal of Organizational Behavior, 24(3), 251-270. DOI: https://doi.org/10.1002/job.192
Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43(2), 178-190.
Wagner, D. T., Barnes, C. M., & Scott, B. A. (2014). Driving it home: How workplace emotional labor harms employee home life. Personnel Psychology, 67(2), 487-516. DOI: https://doi.org/10.1111/peps.12044
Wu, T. Y., & Hu, C. (2013). Abusive supervision and subordinate emotional labor: the moderating role of openness personality. Journal of Applied Social Psychology, 43(5), 956-970. DOI: https://doi.org/10.1111/jasp.12060