“Mission Matters” The mediation effect of organizational trust between perceived corporate social responsibility and organizational identification, and moderation effect of mission commitment

Main Article Content

ByungJik Kim
WonKoo Ji
SangGil Jeon

Abstract

The current study tested whether organizational trust mediated the relationship between perceived corporate social responsibility(CSR) and organizational identification(OI). In order to investigate the hypotheses, 11843 employees in private bank were sampled across two time points. Using structural equation modeling(SEM), we set moderated mediation model which elaborately delves into the significance of the hypotheses. The results showed that organizational trust mediated the link between perceived CSR and OI. In addition, the relationship between perceived CSR and organizational trust was moderated by mission commitment. The implications and limitations, and suggestions for future research were discussed.

Metrics

Metrics Loading ...
 

Article Details

Section
Empirical Articles
Author Biographies

ByungJik Kim, KAIST

Department of Management Engineering

WonKoo Ji, Hanyang University

School of Business & Economics

SangGil Jeon, Hanyang University

School of Business & Economics

References

고상미, 허경석, 변정우 (2014). 호텔 기업의 내․외부적 CSR 활동이 종사원의 공정성 인식과 조직 신뢰, 조직 충성도에 미치는 영향. 호텔경영학연구, 23, 95-112.
김병직 (2014). 기업의 선한 행위는 조직 구성원들에게 어떠한 영향을 미치는가?: 지각된 기업의 사회적 책임과 조직 동일시 사이의 조직 신뢰의 매개효과, 그리고 진정성 리더십의 조절효과 연구. 사회적 기업 연구, 7, 37-66.
김병직, 지원구, 전상길 (2015). “선한 행위를 통한 일의 의미 발견”: 지각된 기업의 사회적 책임이 일의 의미를 매개로 조직 동일시에 미치는 영향. 한국심리학회지: 산업 및 조직, 28, 301-326.
신동주, 유연우 (2011). 기업의 사회적 책임 활동이 조직신뢰 및 노사관계에 미치는 영향에 관한 연구. 디지털융복합연구, 9, 123-140.
정양미, 이미혜 (2014). 여행업의 사회적 책임(CSR)이 조직신뢰와 조직몰입에 미치는 영향. 관광경영연구, 58, 253-275.
Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
Aguilera, R. V., Rupp, D. E., Williams, C. A., & Ganapathi, J. (2007). Putting the S back in corporate social responsibility, A multilevel theory of social change in organizations. Academy of Management Review, 32, 836-863.
Aguinis, H., Boyd, B. K., Pierce, C. A., & Short, J. C. (2011). Walking new avenues in management research methods and theories: Bridging micro and macro domains. Journal of Management, 37, 395-403.
Aguinis, H., & Glavas, A. (2012). What we know and don’t know about corporate social responsibility: A review and research agenda. Journal of Management, 38, 932-968.
Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34, 325-374.
Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14, 20-39.
Bart, C. & Baetz, M. (1998). The relationship between mission statements and firm performance: an exploratory study. Journal of Management Studies, 36, 823-53.
Bart, C., Bontis, N. & Taggar, S. (2001). A model of mission statements and firm performance. Management Decision, 39, 19-35.
Bhattacharya, C. B., Rao, H., & Glynn, M. A. (1995). Understanding the bond of identification: An investigation of its correlates among art museum members. Journal of Marketing, 59(4), 46-57.
Blader, S. L., Wrzesniewski, A., & Bartel, C. A. (2007). Identity and the modern organization: An invitation. In C. A. Bartel, S. L. Blader, & A. Wrzesniewski (Eds.), Identity and the modern organization: 3-13. Mahwah, NJ: Lawrence Erlbaum Associates.
Boss, R. W. (1978). Trust and managerial problem solving revisited. Group and Organization Studies, 3, 331-342.
Bhattacharya, C. B., & Sen, S. (2004). Doing better at doing good: When, why, and how consumers respond to corporate social initiatives. California Management Review, 47, 9-24.
Brace, N., & Kemp, R. & Snelgar, R (2003). SPSS for psychologists.
Brammer, S., Hoejmose, S., & Millington, A. (2011), “Managing sustainable global supply chains: A systematic review of the body of knowledge”. London, Ontario: Network for Business Sustainability.
Brammer, S., Millington, A., & Rayton, B. (2007). The contribution of corporate social responsibility to organizational commitment. International Journal of Human Resource Management, 18, 1701-1719.
Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation model (pp. 136-162). Newbury Park, CA: Sage.
Campbell, A. (1989). Does your Organization Need a Mission? Leadership and Organization Development Journal, 10, 3-9.
Campbell, A. & Yeung, S. (1991). Creating a sense of mission. Long Range Planning, 24, 10-20.
Carroll, A. B. (1999). Corporate social responsibility. Business & Society, 38, 268-295.
Chambers, E. G., Foulon, M., Handfield-Jones, H., Hankin, S. M., & Michaels, E. G., III (1998). The war for talent. The McKinsey Quarterly, 3, 44-57.
Cohen, J., & Cohen, P. (2002). Applied multiple regression/correlation analysis for the behavioral sciences (3rd ed.). Mahwah, NJ: Lawrence Erlbaum Associates.
Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need fulfillment. Journal of occupational psychology, 53, 39-52.
David, F. R. (1989). How companies define their mission. Long Range Planning, 22, 90-97.
Denison, D. R., & Mishra, A. K. (1995). Toward a theory of organizational culture and effectiveness. Organization Science, 6, 204-223.
Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39, 239-263.
Ellemers, N., De Gilder, D. & Haslam, S. A. (2004). Motivating individuals and groups at work: A social identity perspective on leadership and group performance. Academy of Management Review, 28, 459-478.
Ertürk, A. (2010). Exploring predictors of organizational identification: Moderating role of trust on the associations between empowerment, organizational support, and identification. European Journal of Work and Organizational Psychology, 19, 409-441.
Freud, (1938). the problem of anxiety, New York.
Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91, 481-510.
Hall, R. J., Snell, A. F., & Foust, M. S. (1999). Item parceling strategies in SEM: Investigating the subtle effects of unmodeled secondary constructs. Organizational Research Methods, 2, 233-256.
Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of Management Journal, 49, 305-325.
Haslam, S. A. (2001). Psychology in organizations: The social identity approach. London: Sage.
Hogg, M. A., & Terry, D. I. (2000). Social identity and self-categorization processes in organizational contexts. Academy of Management Review, 25, 121-140.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction–job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376-407.
Kim, H. R., Lee, M., Lee, H. T., & Kim, N. M. (2010). Corporate social responsibility and employee-company identification. Journal of Business Ethics, 95, 557-569.
King, W. R., & Cleland, D. I. (1979). Strategic planning and policy. New York: van Nostrand Reinhold.
Klemm, M., Sanderson, S. & Luffman, G. (1991). Mission statements: selling corporate values to employees. Long Range Planning, 24, 73-78.
Kramer, R. M. (1999). Trust and distrust in organizations. Annual Review of Psychology, 50, 569-598.
Kreiner, G. E. & B. E. Ashforth (2004). Evidence toward an expanded model of organizational identification. Journal of Organizational Behavior, 25, 1-27.
Lewicki, R. J., MaAllister, D. J., & Bies, R. J. (1998). Trust and distrust:New relationships and reality. Academy of Management Review, 23, 438-458.
Little, T. D., Cunningham, W. A., Shahar, G., & Widaman, K. F. (2002). To parcel or not to parcel: Exploring the question, weighing the merits. Structural Equation Modeling, 9, 151-173.
Mael, F. A. & B. E. Ashforth (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13, 103-123.
Margolis, J. D., & Walsh, J. P. (2003). Misery loves companies: Rethinking social initiatives by business. Administrative Science Quarterly, 48, 268-305.
Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108, 171- 194.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734.
McGinnis, V. J. (1981). The mission statement: A key step in strategic planning, Business. November-December, 39-43.
McWilliams, A., & Siegel, D. (2001). Corporate social responsibility: A theory of the firm perspective. Academy of Management Review, 26, 117-127.
Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and Application. Thousand Oaks, CA: Sage.
Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. New York: Academic Press.
Müller, K., Hattrup, K., Spiess S.-O. & Lin-Hi, N. (2012), “The effects of corporate social responsibility on employees’ affective commitment: A cross-cultural investigation”, Journal of Applied Psychology, 97, 1186-1200.
Nyhan, R., & Marlowe, H. A. (1997). Development and psychometric properties of the organizational trust inventory. Evaluation Review, 21, 614-635.
Orlitzky, M., & Benjamin, J. D. (2001). Corporate social performance and firm risk: A meta-analytic review. Business & Society, 40, 369-396.
Orlitzky, M., Schmidt, F. L., & Rynes, S. R. (2003), “Corporate social and financial performance: A meta-analysis”, Organization Studies, 24, 403-441.
Peloza, J. (2009). The challenge of measuring financial impacts from investments in corporate social performance. Journal of Management, 35, 1518-1541.
Pfeffer, J. (1994), “Competitive advantage through people”, Boston, MA: Harvard Business School Press.
Pratt, M. G. (1998). To be or not to be? Central questions in organizational identification. In D. A. Whetten & P. C. Godfrey (Eds.), Identity in organizations: Building theory through conversations: 171-207. Thousand Oaks, CA: Sage.
Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, & Computers, 36, 717-731.
Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). Addressing moderated mediation hypothesis: Theory, methods, and prescriptions. Multivariate Behavioral Research, 42, 185-227.
Restubog, S. L. D, Hornsey, M. J., Bordia, P., & Esposo, S. R. (2008). Effects of psychological contract breach on organizational citizenship behaviour: insights from the group value model. Journal of Management Studies, 45, 1377-1400.
Riketta, M. (2005). Organizational identification: A meta-analysis. Journal of Vocational Behavior, 66, 358-384.
Riketta, M. (2008). The causal relation between job attitudes and performance: A meta-analysis of panel studies. Journal of Applied Psychology, 93, 472-481.
Riketta, M. & R. Van Dick (2005). Foci of attachment in organizations: A meta-analysis comparison of the strength and correlates of work-group versus organizational commitment and identification. Journal of Vocational Behavior, 67, 490-510.
Rousseau, D. M. (1998). Why workers still identify with organizations. Journal of Organizational Behavior, 19, 217-33.
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all : A cross-discipline view of trust. Academy of Management Review, 23, 393-404.
Rupp, D. E. (2011), “An employee-centered model of organizational justice and social responsibility”, Organizational Psychology Review, 1, 72-94.
Rupp, D. E., Williams, C. A., & Aguilera, R. V. (2010). Increasing corporate social responsibility through stakeholder value internalization (and the catalyzing effect of new governance): An application of organizational justice, self-determination, and social influence theories. In M. Schminke (Ed.), Managerial ethics: Managing the psychology of morality: 69-88. New York: Routledge.
Salamon, S. D., & Robinson, S. L. (2008). Trust that binds: The impact of collective felt trust on organizational performance. Journal of Applied Psychology, 93, 593-601.
Schaubroeck, J. M., Peng, A. C., & Hannah, R. T. 2013. Developing trust with peers and leaders: Impacts on organizational identification and performance during entry. Academy of Management Journal. 56, 1148-1168.
Schumacker, R. E. (1991), “Relationship between multiple regression, path, factor, and LISREL analysis”, Multiple Linear Regression Viewpoints, 18, 28-46.
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader- member exchange, and employee reciprocity. Journal of Applied Psychology, 81, 219-227.
Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and rexommendations. Psychological Methods, 7, 422-445.
Sitkin, S. B, & Bies, R. J. (1994), “The legalization of organizations: A multitheoretical perspective”, In S. B Sitkin & R. J. Bies (Eds.), The legalistic organization: 19-49. Thousand Oaks, CA: Sage.
Sitkin, S. B, & Roth, N. L. (1993). Explaining the limited effectiveness of legalistic “remedies” for trust/distrust. Organization Science, 4, 367-392.
Sluss, D. M., & Ashforth, B. E. 2008. How relational and organizational identification converge: Processes and conditions. Organization Science, 19, 807-823.
Smidts, A., Pruyn, A. H., & van Riel, C. B. M. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management Journal, 49, 1051-1062.
Turker, D. (2009). How corporate social responsibility influences organizational commitment. Journal of Business Ethics, 89, 189-204.
Van Dick, R. (2004). My job is my castle: Identification in organizational contexts. In C. L. Cooper & I. T. Robertson (eds.), International review of industrial and organizational psychology (vol. 19, pp. 171-203). Chichester: Wiley.
Van Knippenberg, D., van Dick, R., & Tavares, S. (2007). Social identity and social exchange: Identification, support, and withdrawal from the job. Journal of Applied Social Psychology, 37, 457-477.
Waddock, S. (2004). Parallel universes: Companies, academics, and the progress of corporate citizenship. Business and Society Review, 109, 5-42.
Waddock, S. A., & Graves, S. B. (1997). The corporate social performance-financial performance link. Strategic Management Journal, 18, 303-319.
West, S. G., Finch, F., & Curran, P. J. (1995). Structural equation models with nonnormal variables: Problems and remedies. In R. H. Hoyle(Ed), Structural equation modeling: Concepts, issues and applications (pp.56-75). Newbury Park, CA: Sage.