“Mission Matters” The mediation effect of organizational trust between perceived corporate social responsibility and organizational identification, and moderation effect of mission commitment
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Nov 30, 2015
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Abstract
The current study tested whether organizational trust mediated the relationship between perceived corporate social responsibility(CSR) and organizational identification(OI). In order to investigate the hypotheses, 11843 employees in private bank were sampled across two time points. Using structural equation modeling(SEM), we set moderated mediation model which elaborately delves into the significance of the hypotheses. The results showed that organizational trust mediated the link between perceived CSR and OI. In addition, the relationship between perceived CSR and organizational trust was moderated by mission commitment. The implications and limitations, and suggestions for future research were discussed.
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Kim, B., Ji, W., & Jeon, S. (2015). “Mission Matters”: The mediation effect of organizational trust between perceived corporate social responsibility and organizational identification, and moderation effect of mission commitment. Korean Journal of Industrial and Organizational Psychology, 28(4), 767–793. https://doi.org/10.24230/kjiop.v28i4.767-793
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Empirical Articles
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References
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김병직, 지원구, 전상길 (2015). “선한 행위를 통한 일의 의미 발견”: 지각된 기업의 사회적 책임이 일의 의미를 매개로 조직 동일시에 미치는 영향. 한국심리학회지: 산업 및 조직, 28, 301-326.
신동주, 유연우 (2011). 기업의 사회적 책임 활동이 조직신뢰 및 노사관계에 미치는 영향에 관한 연구. 디지털융복합연구, 9, 123-140.
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Carroll, A. B. (1999). Corporate social responsibility. Business & Society, 38, 268-295.
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Ellemers, N., De Gilder, D. & Haslam, S. A. (2004). Motivating individuals and groups at work: A social identity perspective on leadership and group performance. Academy of Management Review, 28, 459-478.
Ertürk, A. (2010). Exploring predictors of organizational identification: Moderating role of trust on the associations between empowerment, organizational support, and identification. European Journal of Work and Organizational Psychology, 19, 409-441.
Freud, (1938). the problem of anxiety, New York.
Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91, 481-510.
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신동주, 유연우 (2011). 기업의 사회적 책임 활동이 조직신뢰 및 노사관계에 미치는 영향에 관한 연구. 디지털융복합연구, 9, 123-140.
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Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
Aguilera, R. V., Rupp, D. E., Williams, C. A., & Ganapathi, J. (2007). Putting the S back in corporate social responsibility, A multilevel theory of social change in organizations. Academy of Management Review, 32, 836-863.
Aguinis, H., Boyd, B. K., Pierce, C. A., & Short, J. C. (2011). Walking new avenues in management research methods and theories: Bridging micro and macro domains. Journal of Management, 37, 395-403.
Aguinis, H., & Glavas, A. (2012). What we know and don’t know about corporate social responsibility: A review and research agenda. Journal of Management, 38, 932-968.
Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34, 325-374.
Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14, 20-39.
Bart, C. & Baetz, M. (1998). The relationship between mission statements and firm performance: an exploratory study. Journal of Management Studies, 36, 823-53.
Bart, C., Bontis, N. & Taggar, S. (2001). A model of mission statements and firm performance. Management Decision, 39, 19-35.
Bhattacharya, C. B., Rao, H., & Glynn, M. A. (1995). Understanding the bond of identification: An investigation of its correlates among art museum members. Journal of Marketing, 59(4), 46-57.
Blader, S. L., Wrzesniewski, A., & Bartel, C. A. (2007). Identity and the modern organization: An invitation. In C. A. Bartel, S. L. Blader, & A. Wrzesniewski (Eds.), Identity and the modern organization: 3-13. Mahwah, NJ: Lawrence Erlbaum Associates.
Boss, R. W. (1978). Trust and managerial problem solving revisited. Group and Organization Studies, 3, 331-342.
Bhattacharya, C. B., & Sen, S. (2004). Doing better at doing good: When, why, and how consumers respond to corporate social initiatives. California Management Review, 47, 9-24.
Brace, N., & Kemp, R. & Snelgar, R (2003). SPSS for psychologists.
Brammer, S., Hoejmose, S., & Millington, A. (2011), “Managing sustainable global supply chains: A systematic review of the body of knowledge”. London, Ontario: Network for Business Sustainability.
Brammer, S., Millington, A., & Rayton, B. (2007). The contribution of corporate social responsibility to organizational commitment. International Journal of Human Resource Management, 18, 1701-1719.
Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation model (pp. 136-162). Newbury Park, CA: Sage.
Campbell, A. (1989). Does your Organization Need a Mission? Leadership and Organization Development Journal, 10, 3-9.
Campbell, A. & Yeung, S. (1991). Creating a sense of mission. Long Range Planning, 24, 10-20.
Carroll, A. B. (1999). Corporate social responsibility. Business & Society, 38, 268-295.
Chambers, E. G., Foulon, M., Handfield-Jones, H., Hankin, S. M., & Michaels, E. G., III (1998). The war for talent. The McKinsey Quarterly, 3, 44-57.
Cohen, J., & Cohen, P. (2002). Applied multiple regression/correlation analysis for the behavioral sciences (3rd ed.). Mahwah, NJ: Lawrence Erlbaum Associates.
Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need fulfillment. Journal of occupational psychology, 53, 39-52.
David, F. R. (1989). How companies define their mission. Long Range Planning, 22, 90-97.
Denison, D. R., & Mishra, A. K. (1995). Toward a theory of organizational culture and effectiveness. Organization Science, 6, 204-223.
Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39, 239-263.
Ellemers, N., De Gilder, D. & Haslam, S. A. (2004). Motivating individuals and groups at work: A social identity perspective on leadership and group performance. Academy of Management Review, 28, 459-478.
Ertürk, A. (2010). Exploring predictors of organizational identification: Moderating role of trust on the associations between empowerment, organizational support, and identification. European Journal of Work and Organizational Psychology, 19, 409-441.
Freud, (1938). the problem of anxiety, New York.
Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91, 481-510.
Hall, R. J., Snell, A. F., & Foust, M. S. (1999). Item parceling strategies in SEM: Investigating the subtle effects of unmodeled secondary constructs. Organizational Research Methods, 2, 233-256.
Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of Management Journal, 49, 305-325.
Haslam, S. A. (2001). Psychology in organizations: The social identity approach. London: Sage.
Hogg, M. A., & Terry, D. I. (2000). Social identity and self-categorization processes in organizational contexts. Academy of Management Review, 25, 121-140.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction–job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376-407.
Kim, H. R., Lee, M., Lee, H. T., & Kim, N. M. (2010). Corporate social responsibility and employee-company identification. Journal of Business Ethics, 95, 557-569.
King, W. R., & Cleland, D. I. (1979). Strategic planning and policy. New York: van Nostrand Reinhold.
Klemm, M., Sanderson, S. & Luffman, G. (1991). Mission statements: selling corporate values to employees. Long Range Planning, 24, 73-78.
Kramer, R. M. (1999). Trust and distrust in organizations. Annual Review of Psychology, 50, 569-598.
Kreiner, G. E. & B. E. Ashforth (2004). Evidence toward an expanded model of organizational identification. Journal of Organizational Behavior, 25, 1-27.
Lewicki, R. J., MaAllister, D. J., & Bies, R. J. (1998). Trust and distrust：New relationships and reality. Academy of Management Review, 23, 438-458.
Little, T. D., Cunningham, W. A., Shahar, G., & Widaman, K. F. (2002). To parcel or not to parcel: Exploring the question, weighing the merits. Structural Equation Modeling, 9, 151-173.
Mael, F. A. & B. E. Ashforth (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13, 103-123.
Margolis, J. D., & Walsh, J. P. (2003). Misery loves companies: Rethinking social initiatives by business. Administrative Science Quarterly, 48, 268-305.
Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108, 171- 194.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734.
McGinnis, V. J. (1981). The mission statement: A key step in strategic planning, Business. November-December, 39-43.
McWilliams, A., & Siegel, D. (2001). Corporate social responsibility: A theory of the firm perspective. Academy of Management Review, 26, 117-127.
Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and Application. Thousand Oaks, CA: Sage.
Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. New York: Academic Press.
Müller, K., Hattrup, K., Spiess S.-O. & Lin-Hi, N. (2012), “The effects of corporate social responsibility on employees’ affective commitment: A cross-cultural investigation”, Journal of Applied Psychology, 97, 1186-1200.
Nyhan, R., & Marlowe, H. A. (1997). Development and psychometric properties of the organizational trust inventory. Evaluation Review, 21, 614-635.
Orlitzky, M., & Benjamin, J. D. (2001). Corporate social performance and firm risk: A meta-analytic review. Business & Society, 40, 369-396.
Orlitzky, M., Schmidt, F. L., & Rynes, S. R. (2003), “Corporate social and financial performance: A meta-analysis”, Organization Studies, 24, 403-441.
Peloza, J. (2009). The challenge of measuring financial impacts from investments in corporate social performance. Journal of Management, 35, 1518-1541.
Pfeffer, J. (1994), “Competitive advantage through people”, Boston, MA: Harvard Business School Press.
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