HEO, C.; JO, J.; SHIN, K. The role of empathy(emotional contagion, empathic concern) in service relationship. Korean Journal of Industrial and Organizational Psychology, [S. l.], v. 26, n. 4, p. 579–597, 2013. DOI: 10.24230/kjiop.v26i4.579-597. Disponível em: https://journal.ksiop.or.kr/index.php/KJIOP/article/view/218. Acesso em: 17 sep. 2021.