SON, Y.; RO, H. The effect of person-job fit and age on service attitude toward bad customers: Focusing on mediating effect of emotional competency. Korean Journal of Industrial and Organizational Psychology, [S. l.], v. 32, n. 2, p. 195–214, 2021. DOI: 10.24230/kjiop.v32i2.195-214. Disponível em: https://journal.ksiop.or.kr/index.php/KJIOP/article/view/111. Acesso em: 26 apr. 2024.